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I requested my payout and on May 31st I received an email saying that I did not enter the correct account number, although everything was correct, then I requested it again and then I received another email on June 10th again canceled because that no same account is from where I made my deposit. But I have only one account from which I made deposit and also requested withdrawal. Now I requested it again and then they will contact you again after 3-4 days and same again Report a problem. So since May 27 still no payout!!!

Ich habe meine Auszahlung angefordert und am 31 Mai habe Ich eine Email bekommen wo drauf Stand das Ich keine Richtige Kontonummer eingegeben habe ,obwohl alles richtig war,dann habe Ich es nochmals angefordert dann bekamm Ich wieder eine Email am 10.Juni wieder Storniert weil das kein gleiches Konto ist von wo Ich meine einzahlung gemacht habe.Aber Ich habe nur ein Konto von dem habe Ich Einzahlungen gemacht und auch Auszahlung angefordert .Jetzt habe Ich es wieder angefordert und dann werden Sie sich wieder nach 3-4 Tagen melden und wieder gleiches Problem melden. Also seit dem 27 Mai immer noch keine Auszahlung!!!

Dear Selver123,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you made any successful withdrawals before? Could you please advise which payment method to withdraw your winnings have you opted for?

Do I understand correctly that you still have a pending withdrawal at the moment?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, this is my first withdrawal from this casino, I requested it via bank transfer. The payout is 300 euros. MANY THANKS!!

Hallo,das ist meine erste Auszahlung beim diesem Casino,Ich habe es per Banküberweisung angefordert. Die Auszahlung beträgt 300 Euro. VIELEN DANK!!

Thank you very much for your reply, Selver123. Before we move forward with this complaint, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Thank you in advance.

Frank (Casinoly)

13. Juni 2022, 07:35 OESZ

Hi Selver

There are currently only English-speaking Agents available at the moment.

We apologize for any inconvenience this may cause you.

Kindly ask you to, create a new wallet which available on our site and your country, make a small deposit, to find your new payment system, but be sure that new payment method will be available for deposit and withdrawal, and then make a withdrawal request with the new payment method, our Finance department will send your funds on this new wallet. You don't need to wager the new minimal deposit from new payment system.

You can withdraw funds only with the help of the payment system with which you made a deposit on our project, I ask you to follow the steps above in this case.

 Als Ich diese Email bekamm habe Ich es nochmals eingezahlt per Überweisung, davor habe Ich es per Sofort banking gemacht und weil es abgelehnt wurde habe Ich es wie gesagt per Überweisung gemacht. Geld habe Ich angefordert per Bank transfer!!!

Hello, received money, thanks

Hallo, Geld erhalten, danke

Awesome news, Selver123. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.