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Hello...

I hope you can help me..it's not so much for the big amount...but it's because they are mocking me and not giving me an answer.

Every day as soon as the evening goes by they cancel my withdrawal without telling me the reason..nor do they explain to me any more reason..what they keep telling me is that their technicians are working and they will do it as soon as possible....

Γεια σας...

Ελπίζω να με βοηθήσετε.δεν είναι τόσο πολυ για το μεγάλο ποσό...αλλά είναι επειδή με κοροϊδεύουν και δεν μου δίνουν απάντηση.

Κάθε μέρα μόλις πάει βράδυ μου ακυρώνουν την ανάληψη χωρίς να μου λένε τον..λόγο...ούτε μου εξηγούν για πιο λόγο..αυτο που μου αναφέρουν συνέχεια είναι ότι οι τεχνικοί τους εργάζονται και θα κάνουν το ταχύτερο δυνατό....

Dear kiriakospapagiann,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

If my withdrawal was being processed and held there I would have no problem.I would wait.

But I'm telling you that they cancel it without telling me the reason... and the money is returned to the account. They don't explain anything to me and keep telling me the same things...

Αν η ανάληψη μου ήταν σε επεξεργασία και διατηροταν εκεί δεν θα είχα κανένα πρόβλημα.θα περίμενα.

Όμως σας λέω ότι μου την ακυρώνουν χωρίς να μου λένε τον λόγο...και τα λεφτά τα γυρίζουν στο λογαριασμό.δεν μου εξηγούν τίποτα και όλο μου λένε τα ίδια και τα ίδια...

Let me point out that I am not connected..with an email..but a mobile phone number.

I should also emphasize that I had previously withdrawn without any problems in the same way.

Να σας τονίσω πως δεν έχω συνδεθεί..με email..αλλά αριθμό κινητου τηλεφώνου.

Επίσης να τονίσω πω πιο παλιά είχα ξανακάνει ανάληψη χωρίς κανένα πρόβλημα με τον ίδιο τρόπο.

The money was credited.

Thank you very much, casinoguru!!!

The incident should be closed

Τα λεφτά πιστώθηκαν.

Ευχαριστώ πολύ ,casinoguru!!!

Το περιστατικό να κλεισει

Dear kiriakospapagiann,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru