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they won't let me withdraw they are a fraud

no me dejan retirarme son un fraude

Dear soldado101010,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

the verification was only with the mobile number, and they told me that they had technical problems to withdraw with the same payment method

from my point of view it is all a fraud since the deposits are accepted by credit card

It is the same answer that all casinos give lately for you to use cryptocurrency or electronic wallets that many like me do not know how or where to use them

Thank you

Dear soldado101010,

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers. 

case closed

the casino always wins

Thank you

I understand that you may not feel comfortable trying new payment methods but I strongly recommend following the casino's instructions. I still believe it's worth it.

If you have been advised by the casino to use Bitcoin e-wallet, I would recommend opening a Bitcoin account. It is fast, safe and you can always convert bitcoin to cash and ultimately move it to a bank account. There is a lot of online articles available, where you can learn how it works and decide if it would be convenient for you (e.g https://www.bitcoin.com/get-started/how-to-get-started-with-bitcoin/) Please let me know how you decided and we will agree on how to pursue this case. 

I am 61 years old and I do not know how electronic wallets are used, I tell you honestly.

If the casino accepts card payments by logic they must be the same for withdrawal

In addition, the minimum per electronic deposit wallet is 50 euros

I don't see it fair

I thank you very much for your interest

Best regards

Jesus

I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.