CasinoExtremeUS - Гравець вважає, що виникла затримка із виведенням коштів

3% deposit required for withdraw. Deposit confirmed. No many transferred to my account. I keep receiving response to deposit addition 150.

Dear Minpin,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Minpin,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Nick,

I have still not received resolution from this company. My money was confirmed deposited. Site show, transfer within 30 minutes. It has been over two weeks.

Your help is greatly appreciated.

Dear Minpin,

Would it be possible to forward the communication between you and the casino related to this case along with a more clearly visible deposit confirmation from your provider and your deposit history from the casino to nikolas.b@casino.guru?

Looking forward to hearing from you.

Regards,

Nick

Dear Minpin,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Nick,

I sent all requested documents to the address above.

Nikolas.b@casino.guru

do you want me to attach them here?

Sent 5:18am 2/11 to provided address

Thank you Minpin for all the information provided. I will now forward your complaint to my colleague Kubo (jakub.m@casino.guru) who will be assisting you from now on.

Additionally, I would advise not to deposit anymore in case the casino would request any additional payment.

Wish you best luck resolving it.

Regards,

Nick

Dear Minpin,

My name is Kubo, and I will be handling your complaint from now on. If there have been any updates regarding your case since the last provided information, please let me know.

Unfortunately, it appears that you have chosen to play at a casino with a low safety index, as assessed by our analysts. Additionally, this casino is flagged on our platform as a SCAM casino. Casinos in this category often fail to cooperate with us or address player concerns effectively. However, we remain hopeful that this will not be the case and that the casino will assist in resolving your issue.

Since CasinoExtremeUS has not yet registered a representative account on our platform, they cannot respond directly to this thread. However, I have reached out to their representative through another channel regarding your issue and am currently awaiting their response. I will keep you updated here as soon as I receive any news.

Thank you for your patience and understanding.

Best Regards,

Kubo

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Minpin,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. Since the casino operates without a valid license and does not refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and you will be notified by email.

I recommend choosing casinos based on their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best Regards,

Kubo