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I applied for my payout on April 3rd, 2021 according to the terms and conditions and processed it within 3 days. Today is April 8th, 2021 and I still haven't received an email or anything else. Support always with the same answer.

Ich habe am 3.4.21 meine Auszahlung beantragt laut AGB innerhalb von 3 Tagen bearbeitet. Heute ist der 8.4.21 und immer noch keine Mail oder sonstiges erhalten. Support immer mit der gleichen Antwort.

Dear Foni8900,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Ok I'll wait then

Ok ich werde dann warten

Update: still nothing happened. Always the same answers in chat and support.

Update: es ist passiert immer noch nix passiert.Im Chat und Support immer die gleichen Antworten.

Received the money today

Habe heute das Geld erhalten

Awesome news, Foni8900. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.