Casinia Casino - Обліковий запис гравця було закрито через неавторизоване стягнення плати.

Hello, I'm reaching out to see if you can help me with the following issue. For some time now, I've been playing at a betting site called Casinia, which I stumbled across on social media. I started playing there and had already noticed unusual activities on the account, including additional charges on my credit card. However, my gambling addiction grew as I played on this site since there were no restrictions. Even when the site went down occasionally or more charges were made on my account, I continued to play. I wrote to them once about the charges but let it slide. A few days ago, I played again and the site was functioning irregularly. They withdrew more money from my account than authorized. I wrote to them about the site not working properly and they blocked my account. I have requested the transaction history, but they haven’t responded, and I can’t access the site to view it. I also believe this site operates without a license. Do you think there is any possibility to report them so I can claim my money back? I've lost almost 40,000 euros because of the addiction they've fueled, and they've taken more money than I played. They've ruined my life and right now, I don't know what to do.

Hola, les contacto para ver si me pueden ayudar con el siguiente problema, desde hace un tiempo estoy jugando en una casa de apuestas llamada Casinia que encontré casualmente por redes sociales y comencé a jugar por ahí, ya había observado actividades inusuales en la cuenta e incluso me habían realizados más cargos en mi tarjeta de crédito, pero a la vez mi adicción al juego crecía al jugar en esta página ya que no tenía ningún tipo de restricción y aunque en ocasiones la página se caía o se realizaron en mi cuenta más cargos yo seguía jugando, les escribí en alguna ocasión comentándoles lo de los cargos pero lo dejé pasar, hace unos días volví a jugar y la página estuvo funcionando de formar irregular me retiraron más dinero de lo cuenta que el autorizado,… les escribí comentándoles que la página no había estado funcionando bien y me bloquearon la cuenta, les he pedido los movimientos y no me han contestado, no puedo acceder a la página tampoco para rescatarlos y creo que además es una página que opera sin licencia.¿Creen que habría alguna posibilidad de denunciarlos y así poder reclamar mi dinero? He perdido casi 40.000 euros por la adicción que me han creado y además me han quitado más dinero del que he jugado, me han destrozado la vida y ahora mismo no sé qué hacer

Hello cedoguo,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinia Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you ever mention your addiction to the casino?
• Do you have any deposit history from the casino saved which you can forward along with the deposit history from your payment provider?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.