Casinia Casino - Гравець вважає, що виникла затримка із виведенням коштів

Hello, I am a player who would like to open an account at Casinia Casino due to its positive reviews.

I deposited about 2,600 euros, which I lost, and luckily I ended up recovering 2,500.

The casino allows withdrawals of 500 euros (now, as a VIP, 800 every 24 hours), but the withdrawals are cancelled automatically.

The casino claims it's my bank's problem, but that's not the case because my bank hasn't received any credit on my card and wouldn't cancel a credit to my account either.

The casino told me that it is not necessary to verify my account, when I asked them if it is necessary to verify it to speed up the process.

From what I've seen in casino guru complaints and other forums like trustpilot, it's a common strategy to delay payment and make you spend the money sooner (which isn't going to happen).

I find it shameful that you no longer want to withdraw what you've won and they give you problems, but rather withdraw what you've lost and they still give you problems.

I attach screenshots of the conversations and my account with the requested withdrawals.

Today I have requested the withdrawal of 800 euros again.

Hola soy un jugador que se habría una cuenta en el casino casinia por sus buenas opiniones .

Ingrese unos 2600 euros los cuales perdí y por suerte acabe recuperando 2500.

El casino deja retirar 500 euros ( ahora al ser vip 800 cada 24h) pero los retiros se cancelan solos.

El casino alega que es problema de mi proveedor bancario, y eso no es asi por que mi banco no ha recibido ningún en mi tarjeta y tampoco cancelaría un abono a mi cuenta .

El casino me ha dicho que no es necesario verificar mi cuenta, cuando yo les he preguntado que si es necesario verificarla para agilizar el proceso .

Por lo que he visto en las quejas de casino guru y en otros foros como trustpilot, es una estrategia común para retrasar el pago y que te gastes el dinero antes ( lo cual no va ocurrir )

Me parece vergonzoso que ya no esque quieras retirar lo ganado y te pongan problemas sino retirar lo que has perdido y que aun asi te sigan poniendo problemas.

Adjunto capturas de pantalla , de las conversaciones y de mi cuenta con los retiros solicitados .

Hoy he vuelto ha solicitar el retiro de 800 euros.

Dear Alpoddo1199,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

I upload the rest of the photos and my current pending withdrawals.

Cargo el resto de fotos y mis retiros pendientes actuales .

Today, the 21st, the withdrawal from the 19th has been cancelled for the same reasons, at exactly the same time as if it were automated. I have not been given any information in the chat and the email I sent to support has not had a response. I attach photos of the conversation and my pending withdrawals (one of 800 euros from the 20th using a card method, and another of 800 from today, the 21st, via bank transfer, as I have been told to change the withdrawal method).

Hoy ha día 21 se ha cancelado el retiro del día 19 por los mismos motivos , justo a la misma hora coml si fuera de forma automatizada, en el chat no me han dado información y el correo que envie a soporte no ha tenido respuesta adjunto fotos de la conversación y de mis retiros pendientes ( uno de 800 euros del día 20 método tarjeta , y otro de 800 de hoy día 21 vía transferencia bancaria ya que me han dicho que cambie de metodo de retiro)

Edit: Today, the 24th, I received my first withdrawal of 800. Three more are still pending: two for 800 and one for 100. I'll keep updating to see if this casino is trustworthy. It seems so.

Edito , hoy día 24 me ha llegado el primer retiro de 800 , faltan otros tres , dos de 800 y uno de 100, iré actualizando, para saber si este casino es confiable . Parece que si .