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I need them to credit my casino account (CASIMBA) with the sum of $ 2000 that I claimed more than 15 days ago and that they promised to credit me (I asked for a transfer but as it was less than 50 euros they did not do it). Hence, I asked to refund that money to my account.

Thank you very much

PS I think CASIMBA is not on the list, that's why I put another

Necesito que acrediten en mi cuenta del casino ( CASIMBA ) la suma de $ 2000 que reclamé hace más de 15 días y que ellos prometieron acreditarme ( pedí una transferencia pero como era menor a 50 euros no la hicieron ). De ahí que pedí reintegren ese dinero a mi cuenta.

Muchas gracias

PD Creo que CASIMBA no figura en el listado, por eso puse otro

Dear Ricardo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem but I’m afraid, I will need more information and details. Could you please elaborate? Do I understand it correctly that your withdrawal has been delayed?  

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

They have to credit me in my casino account the sum of $ 2000, which because it is less than 50 euros, they do not reimburse it to my bank account. They argue that there are administrative problems, but they have long exceeded the reasonable time ...

They are just taking my money ... I have messages from them apologizing for the delay etc etc ...

We can do something? Do you need any specific information to understand my request?

Tienen que acreditarme en mi cuenta del casino la suma de $ 2000, que por ser una cifra menor a 50 euros no me la reintegran a mi cuenta bancaria. Aducen que hay problemas administrativos, pero ya largamente excedieron el tiempo razonable...

Simplemente se están quedando con mi dinero...tengo mensajes de ellos pidiendo disculpas por la demora, etc, etc...

Podemos hacer algo? Necesitan algún dato concreto para entender mi solicitud?

Could you please specify which payment method you have opted for? Was it a bank transfer? Have you been given any other option to withdraw smaller amount than minimum required? 

I insist, they should not transfer me to my bank account ... they should simply credit the money in my casino account (that is, it would be a refund ...) ... they withdrew that amount and then they told me that less than 50 euros was not transferred ... Did I explain myself well?

Insisto, no deben transferirme a mi cuenta bancaria...simplemente deben acreditarme el dinero en mi cuenta del casino ( o sea que sería un reintegro ...)...me retiraron ese monto y luego me comentaron que menos de 50 euros no transferían...Me expliqué bien?

Thank you very much, Ricardo, for providing all the necessary information. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Ricardo,

I am very sorry to hear about your issue. I will do my best to help you.

Casimba Casino, could you please shed some light on this case? Thank you very much in advance for your reply.

We would like to ask the Casimba Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

It's amazing that it takes about a month just to pay me back $ 2000 .... is it a serious casino?

Es increíble que tarden cerca de un mes simplemente para reintegrarme $ 2000 ....es un casino serio?

Mindful of CASIMBA's absolute lack of seriousness, what other online casino can you recommend that is more dynamic in solving issues, especially on the issue of eventual winnings transfers?

Atentos a la absoluta falta de seriedad de CASIMBA, qué otro casino en línea pueden recomendarme Ustedes que sea más dinámico en la resolución de temas, en especial para el tema transferencias de eventuales ganancias?

I see that they have dropped the subject ... I feel absolutely unprotected ... they simply have to credit $ 2000 in my casino account ... what problems do they have?

Veo que han abandonado el tema... me siento absolutamente desprotegido...simplemente tienen que acreditar $ 2000 en mi cuenta del casino...qué problemas tienen?

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.