Cashalot Casino - Гравець не може отримати доступ до коштів через проблеми з веб-сайтом казино.

Good day, for the past two weeks I have not been able to access the Cashalot.bet casino where I have 2500 euros. The casino has not responded to my emails. The website states that it is under maintenance and that it will be back in a few minutes, but it has been over two weeks now. I don't know if I will ever have a chance to see my money again.

dobry den už dva tyždne sa nemožem dostať do kasina Cashalot.bet na ktorom mam sumu 2500e kasino mi neodpisuje na moje emaili na stranke je napisane že je v časti udržby a vratia sa o par minut ale už to trava viac ako 2 tyždne a ja neviem či svoje peniaze mam šancu ešte niekedy vidieť

Dear michal188,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. According to our information, the casino has been closed very recently. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. 

Thank you very much in advance for your reply.

Best regards,

Kristina

I have already made a successful withdrawal several times, I also passed the KYC verification with the withdrawal was never a problem. I accumulated my winnings in the casino without a bonus. How do I get my money now that the casino is closed?

uspesny výber som už urobil niekoľko krát,prešiel som aj overením KYC s výberom nebol nikdy problém.Svoje výhry v kasíne som nahromadil bez bonusu.Ako teraz dostanem svoje peniaze keď je kasíno zatvorené?

Dear michal188,

Since the casino has ceased operations and their representative has consistently declined to address previous complaints, it appears unlikely that players will be able to recover any remaining balances. Unfortunately, without cooperation from the casino, there is little more we can do, and I am left with no choice but to mark this complaint as "unresolved" in our system.

I wish I could offer further steps or alternatives, but as the casino operated without an official license, we are unable to provide any additional recommendations.

Should the casino decide to respond in the future, we will reopen your complaint and notify you via email.

I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future, or if you notice that the casino's website starts working again.