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My documents were verified and approved on the eighth was told 5-7 business days from that date I go back-and-forth back-and-forth finally on the 19th. I received a message stating congratulations. My withdrawal has been approved and it’s on its way. Should be in your designated withdrawal shortly here it is the 25th, nothing now customer service seems to get attitude with you and tell you now that I must wait 10 business days when required deposit of Coinbase wallet to verify identity so that you can receive your withdrawal fast as lightning yet chat now just hang up and send me the survey and emails quit responding

Dear meamm12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Still have not received any emails pertaining to my withdrawal, wrote several and still have not received my withdrawal

withdr approved 19 today is the 28 no payout and no response from emails

Today still same generic message 7 to 10 days when it clearly says it’s on its way

Thank you very much for your reply, meamm12. Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

This is the recent chat from the day before today. It was 5 to 7 days now the time frames changed in keeping in mind that I received a email approved for fast withdrawal, which is supposed to be 24 hour withdrawal. I made my request for my withdrawal on the ninth Documentation was approved on the 11th. I sub request on the eighth. It is now the first of May

Today, May 2in conversation with chat was told by tomorrow, they will escalate it on Saturday, but they’ve been escalating it since the 11th of this last month

Just got off chat inquiring about the withdrawal because they said after I received that letter it should’ve been 7 to 10 business days today would’ve been the 11 business day. They just change it up every time it’s enough something new a different day a different term and condition.

This was their response

Thank you very much, meamm12, for your cooperation. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you meamm12 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Captain Jack Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Greetings all,

I have reviewed the situation and payment was made on the 5th of May via Bitcoin and has been confirmed delivered in Blockchain Explorer. Let us know you got the funds meamm12!

Best wishes,

Nick and Captain Jack

Dear meamm12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.