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In a casino game the bonus symbol appeared 3 times and did not open while I should have opened

Num jogo de casino surgiu 3 vezes o símbolo de bónus e não abriu enquanto devia ter aberto

Dear Rui,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you tried to communicate this issue with the casino? If there’s any relevant communication, please forward it to petronela.k@casino.guru. Are you sure that you were entitled to a bonus reward by playing enough lines? Maybe their position wasn’t correct?

Lastly, could you please advise the correct disputed amount?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Rui,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

It's solved

Esta resolvido

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Rui, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru