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I played € 1835 in slots, the casino did something strange, they only gave me 80 euros in the many months I played, when they opened the bonus the slots turned very strange, many times it stopped for a profit and then it turned abruptly and I lost the profit, believe me I'm sorry that you rate this casino badly, and there are suspicions about your ratings

Επαιξα 1835€ στα slots, το καζινο εκανε κάτι περίεργα, δεν μου έδωσαν παρά μόνο 80 ευρω μεσα σε πολλούς μήνες που έπαιζα, όταν άνοιγαν bonus τα slots γύριζαν πολύ περίεργα, πολλες φορες σταματαγε για κέρδος και μετα γύριζε απότομα και έχανα το κερδος, πιστε΄υω οτι κακός βαθμολογειτε αλα αυτο το καζινο, και υπαρχουν υπόνειες για τις βαθμολογιες σας

Dear Giannis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, to petronela.k@casino.guru and advise if this were an isolated case or it has happened in the past? Have you tried to communicate this issue with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Dear Giannis,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I did not videotape these tricks I told you, nevertheless I believe that some Greek online casino companies know how to hide well and I miraculously noticed that these balls are presented in the same casino groups, I play in many casinos so I have an opinion, also the managers do not convince me that they do not interfere in the slots.

Aυτα τα ευτράπελα που σας ειπα δεν τα πηρα βιντεο, παραταυτα πιστευω οτι ξερουν να κρυβονται καλα ορισμενες Ελληνικες ονλινε εταιρειες καζινο και ό του θαύματος παρατήρησα οτι αυτα τα κουλα παρουσιάζονται σε ίδιους ομιλους casino, παιζω σε πολλα καζινο οποτε εχω αποψη, επίσης αυτα που λένε οι διαχειριστές οτι δεν παρεμβενουν στα slots δεν με πειθουν.

Dear Giannis,

Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime.

I’m very sorry we couldn’t help you to resolve this case. I will reject it now. Thank you for your understanding.