BurningBet Casino - Гравця звинувачують у мультиакаунтінгу.

I am accused of duplication. I have never played on this site before. Moreover, I went through full verification with them a few month ago. while I was making deposits and betting, they had no complaints. And now my account is blocked. I want them to sit in jail!

Dear gloriidorii,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BurningBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• Could you please share the communication from the casino detailing the accusations against you? Share screenshots here or send the information to my email at tomas@casino.guru
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Unfortunately, these scammers blocked me from entering my personal account, so I cannot provide all the information with absolute accuracy. 

I most likely registered in May, since the first spam letter from them in my mail was sent on May 31, 2024.

I put the money for withdrawal last week. I found out about the blocking on Monday, October 14, 2024 (perhaps technically they did it a little earlier)

Since these scammers blocked me from logging into my verified account, the only screenshot of my communication with them that I can show you is a message about the account being blocked by the administrator. Everything else remained inside.

I did not accept any bonuses from them because I was playing sports betting (they do not have bonuses for sports betting)

Best regards, Gloria

Thanks for the explanation.

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I was disappointed by your answer. What difference does it make what I played? Their complaints are not about games and bets, but about the package of documents. Ok, please tell me the sites through which I can put them in jail and permanently deprive them of their gaming license.

Dear gloriidorii,

In your first response you wrote:

"I am accused of duplication."

Unfortunately, after gathering all the necessary information we are forced to close this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into issues with any online casino and we will try our best to help.