BookofCasino - Затримка закриття рахунку гравця призводить до втрат.

Yet another Curacao issue. I initially requested withdrawal but bank transfer was not available, so I played and lost everything. I then requested account closure and account deletion for these reasons. They sent me emails asking for the reason, promising they would immediately close the account once I replied, but nothing happened, meanwhile, I lost another 2000 euros. I am demanding a refund for my losses. The casino in question is bookofcasino, which is not on the list.

Cari ancora un altro curacao. Prima richiedo prelievo ma bonifico bancario non disponibile allora gioco e perdo tutto. Dopodiché chiedo chiusura conto cancellazione conto per questi motivi. Mi inviano le email per rispondere la motivazione così subito avrebbero chiuso il conto rispondo ma nulla intanto perdo altri 2000 euro. Chiedo il rimborso dei miei soldi. Il casinò è bookofcasino che non è in lista

Dear luxor83,

Thank you very much for submitting this complaint. I'm sorry to hear about your issue. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you stated the exact reason why you wish your account to be closed?

Could you please advise what the current balance in your casino account is?

Have you made any successful withdrawals from this casino before?

Could you kindly specify if you passed the KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Can I contact the dealer?

Si può contattare il concessionario?

Dear luxor83,

Thank you for your messages. We regret to inform you that we cannot compel a casino to provide you with a refund as you have gambled away all your balance. If you encounter a situation where there are no withdrawal options available in your account, we strongly advise you to file a complaint immediately and refrain from playing any further. Thank you for your understanding.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.