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I have been trying to withdraw my winnings since last year !!! they asked me how many documents to identify the account, I changed three mobile phones with a camera to accept my documents ... after my card with which I had made the I made my deposit and they canceled it and they force me to withdraw only with Skrill or the cryptocurrency ... in Skrill I want to deposit something minimal in the company first and the deposit is not made and in the cryptocurrency I do not even know how to do it to choose if my winnings will be deposited as cash in my account ... I ask them to accept my withdrawal with my card and they do not accept it and when I ask them how can they accept the deposit with the card but not the withdrawal they do not answer me .... I do not know what to do!

I forgot to add that apart from my card, they do not even accept a bank transfer to make my withdrawal ....

Προσπαθώ να αποσύρω τα κέρδη μου από πέρυσι !!! με ρώτησαν πόσα έγγραφα για να αναγνωρίσω τον λογαριασμό, άλλαξα τρία κινητά με κάμερα για να δεχτώ τα έγγραφά μου...μετά την κάρτα μου με την οποία είχα κάνει έκανα την κατάθεσή μου και την ακύρωσαν και με αναγκάζουν να κάνω ανάληψη μόνο με το Skrill ή το κρυπτονόμισμα ... στο Skrill θέλω να καταθέσω κάτι minimal στην εταιρεία πρώτα και η κατάθεση δεν γίνεται και στο κρυπτονόμισμα δεν ξέρω καν πώς να το κάνω για να επιλέξω αν τα κέρδη μου θα κατατεθούν ως μετρητά ο λογαριασμός μου ... τους ζητάω να δεχτούν την ανάληψη μου με την κάρτα μου και δεν το δέχονται και όταν τους ρωτάω πώς μπορούν να δεχτούν την κατάθεση με την κάρτα αλλά όχι την ανάληψη δεν μου απαντούν .... το κάνω δεν ξέρω τι να κάνω!

Ξέχασα να προσθέσω ότι εκτός από την κάρτα μου δεν δέχονται ούτε τραπεζικό έμβασμα για να κάνουν την ανάληψη μου ....

Dear Βιβη,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions. Unfortunately, casinos are sometimes powerless and limited in offering payment methods to their customers.

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Good morning !!!! I did not have the right treatment from your company at all !!!! you bothered me so much about my documents and when my card was finally accepted then did you remember that in the end my card is not withdrawn ?? I suggested you bank transfer nor does it make you want only your own way of withdrawal with which I have a specific issue Skrill that I can not make a minimum deposit to proceed with withdrawal from you do not accept my and there my card !! you say with cryptocurrency something I have not done before and I do not know do everything so that I can not get my profits !!!!

Καλημέρα σας!!!!δεν είχα καθόλου την σωστή αντιμετώπιση από την εταιρεία σας!!!!με ταλαιπωρησατε τόσο πολύ σχετικά με τα έγγραφα μου και όταν τελικά έγινε αποδεκτή η κάρτα μου τότε θυμηθηκατε ότι τελικά δεν γίνεται ανάληψη με την κάρτα μου???σας πρότεινα τραπεζική μεταφορα ούτε αυτό σας κάνει θέλετε μόνο τον δικό σας τρόπο ανάληψης με τον οποίο έχω θέμα συγκεκριμένα το Skrill που δεν μπορώ να κάνω ελάχιστη κατάθεση ώστε να προχωρήσω σε ανάληψη από εσάς δεν δεν δέχονται την και εκεί την κάρτα μου!!μου λέτε με κρυπτονομισμα κάτι το οποίο δεν έχω ξανακάνει και δεν γνωρίζω κάνετε τα πάντα ώστε να μην μπορώ να πάρω τα κέρδη μου!!!!

I’m sure you understand, Βιβη, that I don’t work for Booi Casino, but as one of the Casino.Guru independent employees and professionals I’m trying to help you to receive your winnings.

Which crypto currency has been offered to you as an alternative to withdraw winnings, please?

Dear Βιβη,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.