BonusBlitz Casino - Рахунок гравця закрито, а виграш відкладено.

STAY FAR FAR AWAY FROM THIS "BOGUSBLITZ" BONUSBLITZ CASINO! BIGGEST SCAM OUT THERE! SAVE YOURSELF THE HEADACHE AND FALSE HOPE THIS CASINO PORTRAYS. 

9/30/2024

I signed up at BONUSBLITZ casino and activated a welcome bonus to try them out.

Surprisingly I won, and Upon me completing their playthrough (wagering approx 40x) I initiated a withdraw. I submitted and passed my Identity Verifications.

I then went to initiate a partial withdraw. A few days go by and I still do not see the withdraw in my crypto wallet. 

I log in and find that the withdraw is still pending in que, 

Contacted their Support PAUL and I was dropped a BOMB … he said that a "NO DEPOSIT" BONUS requires the user  to deposit A "VERIFICATION DEPOSIT" minimum of $25. and that the verification process takes up to 5 business days. Our banking department should come back to you via email to notify you when the process is done. Thank you for understanding.

So I deposited them Litecoin to verify my account but…

**Red flags for this casino are brewing.

Few days go by and When I attempted to log in to check the withdraw status again I found out I was locked out of my account. When attempting to login it says "This login is restricted at the moment". 

NOTE: When attempting to reach out to their support team, I find out they don’t have a live chat agent available when you have not logged in. To add fuel to the fire The chat box is present but it leads you to a dead link. You need to search around to locate a general email

**More red flags!(possibly they don’t want the scammed users to flood their support team about not paying them out)

Long story short, I waited 5 days and received an email. 

"Sadly, your earnings from the free money promotion have been dismissed."

Crazy how in the same email it states that -

If you deposited with cryptocurrency and want to withdraw your winnings, …, you don't need to worry about account verification.

So I had to wait nearly a week for a response and only to find out I don’t need to verify the account (crypto deposit) AND they basically just stole my entire balance + verification deposit.

If BONUSBLITZ would like to mediate this issue my ID: AbundanceM3 , I’ve already sent 3 additional emails but have not received a response. 

10-17-24

Received a response from Bonus Blitz asking me to send in my ID for verification once again from the Billing Department. I sent in the requested documentation and awaiting their response. 

Will post an update once I get a response. 

Dear AbundanceM3,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Do I understand correctly that you currently have $400 (dispute value) in your casino account?
• Was this the bonus you played with?

• Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

That is correct, the summary perfectly explains my situation. What other information did you need from me?

At the time of writing this response I still have not received my funds, nor have gotten a response from the casino.

Thank you for your reply, AbundanceM3. I apologize, my first message was posted incorrectly probably due to some technical error. Could you please get back to it once again and provide the required information?

Additionally, is your account access still blocked?

1. Do I understand correctly that you currently have $400 (dispute value) in your casino account?

Yes, that was the remaining amount in my account, before they restricted my access after my deposit to withdraw. Luckily, before I signed out I had taken a screenshot(posted below)

1a. Was this the bonus you played with?

I beleive so , I’m not 100% sure as I can’t log in to confirm. But I know I activated the Welcome Bonus and passed the playthrough. As it showed in the menu. Then deposited.

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here.Yes, I will email you all of our correspondence to the email you provided.

thank you for the assistance Kristina.

if needed I made a timeline of events with corresponding screenshots of what I could find

AbundanceM3, have you sent any emails? I have not received any yet. If there is any additional evidence or information regarding this case that we should review, please forward it to me, so we can proceed with this case.

Dear AbundanceM3,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.