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Hello, on October 29th I made a payment of 2500€, so I had to verify my payment method (3 different credit cards). My problem now is that 2 of these 3 credit cards are virtual cards from Revolut. I have already sent a number of pictures of the cards and also a card confirmation from Revolut on which all my data is visible and it says in black and white that these are my cards. And everything is constantly rejected I should send pictures of the cards and the back should be signed... although I have already described my situation at least 10 times in the chat and said that these cards are virtual. Today I took pictures of the cards again with another cell phone because Revolut doesn't allow screenshots and sent them in directly in the chat. If that's still rejected now, I don't know what to do anymore. Please help me...

Hallo, ich habe am 29.10 eine Auszahlung über 2500€ veranlasst, daraufhin musste ich meine bezahlverfahren verifizieren ( 3 verschiedene Kreditkarten). Mein Problem ist nun das 2 dieser 3 Kreditkarten virtuelle Karten von Revolut sind. Ich habe schon etliche Bilder hingeschickt von den Karten und auch eine kartenbestätigung von Revolut worauf alle meine Daten sichtbar sind und schwarz auf weiß steht das dies meine Karten sind. Und ständig wird alles abgelehnt ich solle doch Bilder der Karten schicken und die Rückseite solle unterschrieben sein... obwohl ich schon mindestens 10 mal im Chat meine Lage geschildert habe und gesagt habe das diese Karten virtuell sind. Habe heute nochmal mit einem anderen Handy Bilder der Karten gemacht, da Revolut keine Screenshots erlaubt und diese eingeschickt direkt im Chat. Wenn das jetzt auch noch abgelehnt wird weiß ich nicht mehr was ich machen soll. Bitte helft mir...

Dear tolgaaa88,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear tolgaaa88,

Have you received your withdrawal from the casino yet?

Thank you for your message. It has now worked 👍

Vielen Dank für Ihre Nachricht. Es hat mittlerweile geklappt 👍

Awesome news, tolgaaa88. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.