Blizz Casino - Затримка зняття коштів

Hello, I am a player from Argentina, who has been playing at Blizz.io since December 2022, after some earnings in December, I did the KYC that they asked me for at the time and they were fully approved and some withdrawals came even though I had already lost a lot.

Then I played again from the end of March, to date where I have bet more than 2M usd in that period. In some of the images that I attached you can see, how I even won a "Vip Vacation" competition that to date I was offered a destination but it was never specified either. Where to win I bet 1,500,000 (usd) up to a little more.

Long story or short story, I made a lot of deposits in the casino, and also many withdrawals that, as it was VIP, promised to be processed quickly on the day or the following, except for events such as weekends or holidays. Which until then were processed in some way quite fast, although sometimes it takes time but nothing alarming.

Finally, I managed to win a good prize, which I also have in photos that are even mentioned to me in emails where they explain "you can also win prizes as my username" but after requesting withdrawals from Friday 04/21/2023 the issues. They paid me $4,000 of the $42,000 that I requested from Friday to date (and those $4,000 were from 04/15 that a withdrawal had been locked and I had to cancel and request again).

The chat support asks me to talk to my supervisor Vip Matt, who was always willing to offer me bonuses and process withdrawals before, but today he has stopped responding to me. He only sends me emails from time to time saying that he is pushing the financial part to process my withdrawals and that yesterday some of them were going to be credited to me but it did not happen (not one). Now what it tells me is that by T & C (terms and conditions) 1 per week of $5000 is processed, which is far from our arrangement for being a VIP member, otherwise I would never have been in charge of depositing so much knowing that I was going to have to wait months to be able to withdraw in case of winning a big prize.

To summarize, I have 8 withdrawals, 6 of $5000 (usd) each and 2 of $4000 (usd) each for a total of $38,000 usd. 2 of them requested on 04-21-23; the rest between 24 and 25 (the latter I know that I did not spend a lot of time) but it is striking how they used to answer all my messages, and process a withdrawal for a minimum day or up to 2 and since Friday they have only processed 1 withdrawal out of 9. The Prior to this withdrawal that came to me on Monday for $4000 it was 6 days ago.

By having the KYC verified, the problem in question is that I don't even get an answer as to why my withdrawals are not being processed, being a VIP member and with so much bet/deposited, I don't like to be filing this complaint but the truth is that it generates a uncomfortable situation even in my private life not being able to solve this, more than anything because it was not pure profit but recovery of losses.

They themselves had sent me "At Blizz Casino, we are committed to providing you with the best

possible gaming experience, with lightning-fast deposits and

withdrawals, a wide selection of games, and 24/7 support." Which is not happening.

I can speak in English, or comment in English if necessary. I can send any type of information that you need, screenshot I only uploaded 5 which were the maximum allowed but I have almost all my big winnings at this time as well as all the withdrawals that are "requested and pending". The positive thing is that they have not blocked my account or anything similar, what strikes me is their lack of response and willingness to pay, what's more, I even wanted to continue playing but they have made me want to because if I win even more I am worried about having more to withdraw with how difficult it is for me to collect this amount.

You know that when you decide to play in a casino you run the risk of winning or losing, and if I lost it was perfect, these are my risks but I am worried that I have won and that I will not be paid what is due. Not even a part of it.

Attached, pending withdrawals, image of race won, image of KYC approved, I have 15 more images that you need, I can make a video call, or any type of verification that you need to carry out with me, and any information pertinent to the case.

Hola, soy un jugador de Argentina, que juega en Blizz.io de desde diciembre 2022, luego de algunas ganancias en diciembre realice los KYC que me pidieron en su momento y fueron aprobados completamente y algunos retiros llegaron aunque ya había perdido mucho.

Luego volví a jugar desde fines de marzo, hasta la fecha donde llevo apostado mas de 2M usd en ese lapso. En alguna de las imágenes que les adjunto se puede observar, como incluso gane una competencia de "Vip Vacation" que hasta la fecha se me ofreció un destino pero jamás se concreto tampoco. Donde para ganar aposte 1.500.000 (usd) hasta un poquito mas.

Historia larga o historia corta, realice muchísimos depósitos en el casino, y también muchos retiros que como era Vip prometían que se procesaban con velocidad en el día o a los siguientes, salvo eventos como fin de semanas o festividades. Los cuales hasta ese momento se procesaron de alguna manera bastante rapidos, aunque a veces demora pero nada alarmente.

Finalmente, logre ganar un buen premio, que también lo tengo en fotos que incluso se me menciona en mails donde explican "tu también puedes ganar premios como mi nombre de usuario" pero luego de solicitar retiros desde el viernes 21/04/2023 empezaron los problemas. Me abonaron $4000 de los $42000 que solicite desde el viernes a la fecha (y esos $4000 eran del 15/04 que se había trabado un retiro y lo tuve que cancelar y volver a solicitar).

El support del chat me solicita que hable con mi supervisor Vip Matt, que siempre estuvo predispuesto para ofrecerme bonos y procesar retiros con anterioridad, pero hoy día ha dejado de responderme. Solo me manda mails cada tanto diciendo que esta empujando a la parte financiera para que procesen mis retiros y que ayer se me iban a acreditar algunos de ellos pero no sucedió (ni uno). Ahora lo que me indica es que por T & C (terminos y condiciones) se procesan 1 por semana de $5000, lo cual lejos de ser nuestro arreglo por ser miembro vip sino jamás me hubiera encargado de depositar tanto sabiendo que iba a tener que esperar meses para poder retirar en caso de ganar un premio grande.

Para resumir, tengo 8 retiros, 6 de $5000 (usd) cada uno y 2 de $4000 (usd) cada uno por un total de $38.000 usd. 2 de ellos solicitados el 21-04-23 ; resto entre 24 y 25 (estos últimos se que mucho tiempo no paso) pero llama la atención como solían responderme todos los mensajes, y procesarme algún retiro por día mínimo o hasta 2 y desde el viernes solo me han procesador 1 retiro de 9. El anterior a este retiro que me llego el lunes de $4000 fue hace 6 días atrás.

Al tener el KYC verificado, el problema en cuestión es que ni siquiera obtengo una respuesta de porque no me están procesando los retiros, siendo miembro VIP y con tanto apostado/depositado, no me gusta estar presentando esta queja pero la verdad que me genera una situación de incomodidad hasta en mi vida privada no poder resolver esto, mas que nada porque no fue puras ganancias sino recuperación de perdidas.

Ellos mismos me habían mandando "At Blizz Casino, we are committed to providing you with the best

possible gaming experience, with lightning-fast deposits and

withdrawals, a wide selection of games, and 24/7 support." Cosa que no esta sucediendo.

Puedo hablar en ingles, o comentarlo en ingles en caso de ser necesario. Puedo enviar cualquier tipo de información que necesiten captura de pantalla solo subí 5 que eran las máximas permitidas pero tengo casi todas mis ganancias grandes en este tiempo como así también todos los retiros que están "solicitados y pendientes". Lo positivo es que no me han bloqueado la cuenta ni nada similar, lo que me llama la atención es su falta de respuesta y predisposición a pagar, es mas hasta quería seguir jugando pero me han sacado las ganas porque en el caso de ganar aun mas me preocupa tener mas cantidad para retirar con lo difícil que me esta resultando cobrar este monto.

Uno sabe que cuando decide jugar en un casino corre el riesgo de ganar o perder, y si perdía estaba perfecto son mis riesgos pero me preocupa haber ganado y que no se me abone lo debido. Ni siquiera una parte de ello.

Adjunto, retiros pendientes, imagen de carrera ganada, imagen de KYC aprobado, dispongo de 15 imágenes mas que necesiten, puedo realizar videollamada, o cualquier tipo de verificación que necesiten realizar conmigo, y cualquier información pertinente al caso.

Dear leo23s,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

If you fully read my complaint, you will see that I indicate that my KYC was carried out correctly months ago, and it is more attached a photo of such a situation.

Although casinos take time to process withdrawals, my arrangements with them were fast withdrawals, so I deposited so much and bet so much. 2 weeks seems excessive to wait, since the promises were withdrawals daily, or in hours. And here it is not being fulfilled, above all it is indicated that the progressive jackpots are paid instantly and one of my prizes must be of those characteristics.

I await a solution, or at least an answer, in that number of days so many things can happen that it seems excessive to me since I am telling you that I have the KYC verified months ago.

Si usted lee completamente mi queja, podrá observar que indico que mi KYC fue realizado correctamente hace meses, y es mas adjunto una foto de tal situación.

A pesar que los casinos demoran en procesar retiros, mi arreglos con ellos eran retiros rápidos por eso deposite tanto y aposte tanto. 2 semanas me parece excesivo para esperar, siendo que las promesas eran retiros a diarios, o en horas. Y acá no se esta cumpliendo, sobre todo se indica que los progressive jackpot se pagan al instante y uno de mis premios debe ser de esas características.

Espero una solución, o al menso una respuesta, en esa cantidad de días pueden pasar tantas cosas que me parece excesivo siendo que le estoy comentando que tengo la KYC verificada hace meses atras.

Dear leo23s,

Have you received your withdrawal from the casino yet?

Dear leo23s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have canceled the withdrawal request because they never ended up paying me only 5,000 of the 38,000 pending. I re-entered money, because I trusted them and the same thing happens again.

The only thing I can say is that if you plan to bet big, never even think about playing on this site. They will do everything possible to keep your money, either via the legal method, beating you as the casino is supposed to, or if you manage to win, they will have 20 or 30 different excuses that are not valid, ruling out the KYC one.

The last one was "we gave you extra cash back" when they take care of crediting it.

In the event that you win, your VIP manager will disappear due to "personal / health problems / took vacations" and will stop answering your queries. However, as soon as you lose the last cent of your account, a bonus will immediately be offered in search of more deposits with good terms and conditions, but when it comes to withdrawing, they will find a different excuse.

Everyone knows, but I never recommend depositing your money here. Especially me, I had an exclusion for responsible gaming but the VIP manager offered me to lift it without any kind of external requirement simply by sending an email saying "I don't have a problem anymore or that it was a lie" or similar.

IF YOU WANT, close this topic, it doesn't bother me at all, but know that you are going to be harming future players. I looked for reviews on the internet and I'm not the only one with this problem.

He cancelado la solicitud de retiros porque jamás me terminaron pagando únicamente 5000 de los 38000 pendientes. Volví a ingresar dinero, porque confié en ellos y nuevamente vuelve a suceder lo mismo.

Lo único que puedo comentar es que si piensan apostar en grande, jamás ni se les ocurra jugar en este sitio. Harán lo posible por quedares con tu dinero, ya sea vía método legal ganándote como se supone el casino o si logras ganar, tendrán 20 o 30 excusas distintas poco validas, descartando la del KYC.

La ultima fue "le dimos cash back de mas" cuando ellos se encargan de acredítalo.

En el caso que ganes, tu VIP manager va a desaparecer por "problemas personales/ de salud / se tomo vacaciones" y dejara de responderte las consultas. Sin embargo, a penas pierdas el ultimo centavo de tu cuenta inmediatamente estará ofreciente algún bono en búsqueda de que deposites mas con buenos términos y condiciones pero a la hora de retirar, alguna excusa distinta encontraran.

Cada uno sabe, pero jamás le recomiendo depositar su dinero aquí. Sobre todo yo, tenia una exclusion por responsible gaming pero el Vip mananger me ofrecio levantarla sin ningun tipo de requisito externo simplemente enviando un correo diciendo "que no tengo mas un problema o que fue mentira" o similar.

SI QUIEREN cierren este tema, no me molesta para nada, pero sepan que van a estar perjudicando a futuros jugadores. Busqune reviews en internet y no soy el unico con dicho problema.

Thank you for your reply, leo23s. I will only close this complaint if you are not interested in continuing it. Please, let me know.

Dear leo23s,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.