Blizz Casino - Відкликання гравця було значно відкладено.

Hello Guru Team

Im waiting since over 1 months now for my withdrawal of 13100 USDT form blizz.io casino. The verification also took like 3 weeks so its like 2 months now.

Eveytime i write with the chat support they told me allways the same thing. Its allways like " I just forwarded this to the team here. Hopefully, this will be sorted soon."

I also tryed to email but i dont get any answers. They just ignoring me. Also another complain on another Site i didnt got any answers.

Its really a shame how blizz is handling this and not even try to answer.

There is no reason to hold my cashout back!

I hope i get an answer from Blizz here on guru.

Thx for the help in advance.

Jonas

Hello tagtraum123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with xxx Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

Hello Nick

Thanks for the answer.

My Account got verified like 1 month ago. Im also depositing since middle 2022 sometimes to blizz casino but never did a withdrawal request before.

I used a bonus and fully wagered the bonus. I play all games that are allowed to play with bonus and also play under the maxbet. I allways check the terms because im playing since many years on casinos with bonuses. So i have alot of experience with online casinos.

The only contact i have with the casino is the live chat Support. But they allways tell me the same story. They gonna forward it to the financial departement. Or i should do an email to the support and someone of the managers will respond. But never got any answers from it.

Thx and greets

Jonas

Hello tagtraum123 and thank you for all the information provided. I will now forward your complaint to my colleague Stefan (stefan.m@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello tagtraum123,

I am so sorry to hear your withdrawal hasn't reached you yet. I will contact the casino and try to resolve the issue as soon as possible.

Now I would like to invite a Blizz Casino representative to join this conversation and participate in resolving this complaint.

Dear Blizz Casino,

Could you state why the player's withdrawal has not yet been paid out and when he can expect the payment?

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello tagtraum123,

I have contacted the casino representative outside of the complaint thread and I will extend the timer one more time by seven days.

Your patience is much appreciated.

Hello Steve

thx for the help so far. I think blizz.io will not answer. They said because i did a complain on the Antillephone license holder they will only communicate over them. I didt get any answer so far since 4 weeks from Antillephone. Will probably get another contact from Antillephone to get an answer.

Also blizz.io allways tell me since 2 months that my account is under investigation. I dont know what they are searching since 2 months but yeah. I mean i play online casinos since 8 years several times a week and im verified on alot of casinos including Antillephone licensed casinos and never had any trouble with cashouts.

In my opinion blizz.io is just not wanted to proccess my cashout or extra delaying it!

I have patience to get an answer from the license holder. I also will do next steps if this will not work. I will never give up till i get my winnings paid because i did nothing wrong on my side.

And also there is more and more complaints coming in on different sites everyone with the same problem with blizz.io...

Thx for the help so far and greetings

Jonas

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I can only suggest you wait for the regulator's decision. I am sorry I could not be of more help on this occasion.

Best regards,

Stefan, Casino.Guru