Black Lotus Casino - У гравця виникають труднощі з проходженням KYC.

Back in Aug of this year(21) the KYC was trigger. Which was ok i totally get that you need to verify who you sending money to. But since 8/8/21 i have sent a total of 15 emails to the support@blacklotuscasino.com including my DL to still as of today state they are not receiving my emails. but now i notice i have an increase amount of scamming attempts on my email and my DL showing up on the dark web. I've even been told to provide my DL/ID to the VIP emails we receive offering us bonuses from. Which like a dummy i provided because i like the games they provided.

Dear LASHUNDA,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Which documents you have provided? Could you please confirm that you provided all the required documents?

Additionally, if there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear LASHUNDA,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

my Apologies for the wait but I provided a picture of my DL to the email address in the photos. At one time in the site you clicked a link and it took you to a different site and I upload a picture of the front back of my dl & a selfie of my self.

Thank you for your reply, LASHUNDA. Would you be so kind and send me all the relevant communication between you and the casino so we can gather as much information as possible about the case? My email address is kristina.s@casino.guru. 

Dear LASHUNDA,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I sent the emails to the address provide 2 days ago

Thank you very much LASHUNDA for your reply. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello LASHUNDA,

I looked at your complaint and will do my best to help you. I would like to invite Black Lotus Casino into this conversation. Dear Casino, can you specify where is the problem with the player’s verification process, please?

Hello

first time seeing this..

@Lashunda

Please send an email to colin@playerserv.com and I assist in getting someone to resolve your issue

Regards

Colin

Dear Colin,

keep us informed also here, please.

We would like to ask the Black Lotus Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Colin what are you needing in the email. I’m Leery of sending my ID again I have had a checking account open in my name with Wells Fargo after this and I’m assuming someone is try to open an account with through T-Mobile also but it was denied

Dear LASHUNDA,

keep me informed about your progress, please.

Dear LASHUNDA,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Colin not sure who I should be looking to send the email is there a name or email I should be looking for

Dear LASHUNDA,

please, send the requested information to the mentioned email address and let me know about your progress.

Dear LASHUNDA,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Hello

Yes please send to colin@playerserv.com

Have they not yet sorted out?

Has anyone from the team been in touch?

Colin

Not sure I had been waiting but not sure what email address I should be watching for but to settle this. Just let me know what doc I need to send & I will send to your email if that’s ok this taking to long lol making me hate i complained lol

Please close ticket I really don’t care anymore

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.