Black Lotus Casino - Депозит гравця затримано.

Deposited with ETH crypto an it says it was completed an reached the blockchain an black lotus is saying give it a day when it should of been instant and i feel like it's cause of a withdraw I have pending that I am also have trouble with

Dear stevenweersing187,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Black Lotus Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please provide the hash of the transaction that wasn't credited to you?
• Could you please share a screenshot of the pending transactions of your deposit with the status as it appears in your player's account?
• When did you request a withdrawal of your winnings?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

My deposit was deposited fjnaly thankyou it is resolved

But my withdraw still hasn't came

Thanks for the update.

Could you please specify the information regarding your withdrawal I asked for earlier?

• When did you request a withdrawal of your winnings?
• Have you accumulated your winnings with the help of a bonus?

I requested a withdraw the 17th of November for $1400 I claimed a 200% bonus on 20 dollars so I'm aloud to withdraw 1000. I had a a free spins bonus and I can withdraw 150 max from that and then spent my loyalty points an won another 150 max cashout so that's 1300 I should be aloud to withdraw all the playthrough was met. They have sent it back to me 2 times now they just now sent it back this morning and won't respond

the operator acting like she isn't the one who added the bonus trying to trick me into playing the money back down

Thanks for the update.

Have you received any clarification on what happened with your payout, since your last post?

If you received an explanation, please share it here.

Haven't received anything

1400 dollars

1400 dollers

This is what they said this morning.... I'm never going to get this money

Thank you very much, stevenweersing187, for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello there,

Thank you stevenweersing187 for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Black Lotus Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.

Thank you!

Hi Peter

In summary, there were some back and forth issues with the payment of the funds due to insufficient BTC deposits, and then paying via wire transfer which was returned due to his bank not accepting international transfers. The $1000 was paid on the 13th December to his JP Morgan account and should reflect soon if it hasn't already.

The reason there will be no further funds paid is due to claiming consecutive bonuses rule which voids any winnings from the bonuses in question. 

Kind Regards

Black Lotus Casino

I got 960 today out of 1300 they take 20 doller fees for each withdraw so I got a 1000 missing 300

I deposited won the 1000 and got free spins and then won the 150 and then used my loyalty points and won another 150 loyalty points are earned an do not count as a bonus

Why did you guys take out 40 dollers as well? Instead of only 20

Why was it not just 20 and that is the proof you guys confirmed it as well

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Kahnawake Gaming Commission (complaints@gamingcommission.ca) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (peter.c@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Peter