Bizzo Casino - Гравець намагається зняти свій баланс.

I have requested the withdrawal on several occasions and they do not respond, they just say that it is in a queue and that they will try to do it as soon as possible, my account is verified so I do not understand what is happening, I have already withdrawn before.

He solicitado el retiro en varias oportunidades y no responden, solo dicen que está en una cola y que lo trataran de hacer lo antes posible, mi cuenta está verificada así que no entiendo qué pasa, ya he retirado antes.

Hello asuaruiz,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bizzo Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi Nick, my account is fully verified since January 5th, I last spoke to the casino yesterday and they tell me that my withdrawal is in a queue and they will try to do it as soon as possible.

the winnings were only real money i have never used a bonus because it is very difficult to clear them

Hola Nick mi cuenta está completamente verificada desde el 5 de enero, hablé ayer por última vez con el casino y me dicen que mi retiro está en una cola y que tratarán de hacerlo lo antes posible.

las ganancias fueron solo con dinero real nunca he usado un bono porque es muy difícil liberarlos

They still have not given me an answer about my withdrawal.

every time I write to the chat, they tell me to be patient... a joke

Todavía no me han dado respuesta de mi retiro.

cada vez que escribo al chat, me dicen que tenga paciencia... una burla

Thank you asuaruiz for all the information provided. I will now forward your complaint to my colleague Veronika (veronika.l@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear asuaruiz,

I will be taking care of your complaint from now on. I've just reviewed your case and fully understand your concerns about getting the payout. I'll try my best to help you resolve the issue by contacting the casino.

I would like to ask Bizzo Casino to join the conversation and aid in the resolution of this complaint.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear asuaruiz,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Antillephone Gaming Authority (certria@gaminglicences.com) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (veronika.l@casino.guru). I am sorry I could not be of more help on this occasion.

Kind regards,

Veronika

We’ve reopened this complaint at the request of Bizzo Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion. The casino sent us the following email:

Hello! 

We have clarified the information about the situation with the player. The player canceled payments on his own for reasons unknown to us. To this day he has been successfully withdrawing funds.

Dear asuaruiz,

Can you please give us updated information on the status of your complaint? Have you made any successful withdrawals from this casino? Do you have any pending withdrawal requests currently in your account?

Dear asuaruiz,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.