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Good Morning. In this case it is not a complaint as such. The casino accepts VPN connections but because access as such is not allowed from Spain. I have tried to access it from different Internet operators and you cannot access it if it is not using VPN. Possibly national ISPs have blocked access to said casino. It can also be accessed using Tor.

Cheers!!

Buenos días. En este caso no es una queja como tal. El casino acepta conexiones VPN pero porque desde España no se permite el acceso como tal. He probado a acceder a él desde diferentes operadores de Internet y no puedes acceder si no es usando VPN. Posiblemente los ISP nacionales tengan bloqueado el acceso a dicho casino. También se puede acceder a él usando Tor.

Saludos!!

Dear El_Destro,

Thank you very much for submitting your query. Could you please advise if there are any funds being held by the casino? Have you tried to communicate this issue with the casino?

I hope we will be able to help you to resolve this issue as soon as possible. I will be waiting for your reply patiently.

Best regards,

Petronela

Good morning Petronella:

No, I have no funds in the account or 🙂 My intention was to open up an account on it, but seeing that does not support direct connections, either by blocking access by location or because the ISP Spaniards do, I do not think so make. Therefore, I have not contacted them to inform them of the situation. I just wanted to inform you so that you can update your very useful descriptions.

A greeting.

Buenos días Petronella:

No, no tengo ni cuenta ni fondos en él 🙂 Mi intención era abrirme una cuenta en él, pero viendo que no admite conexiones directas, bien por bloqueo de acceso por localización o bien porque los ISP españoles lo hacen, no creo que lo haga. Por ello, tampoco me he puesto en contacto con ellos para informarles de la situación. Simplemente quería informaros para que podáis actualizar vuestras muy útiles descripciones.

Un saludo.

Thank you very much, El_Destro, for your reply and help.

After a closer examination, we ended up rejecting this complaint. Please, do not hesitate to contact us in the future, if you run into any issues with any other casino. We are here to help.