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Dear Tsiakalos,

Thank you very much for submitting your complaint. I’m sorry to hear about your issue.

Please understand that in general, casinos accept no responsibility for bonuses advertised by external sources such as affiliated sites or forums. Could you please advise where did you purchase the bonus and deposited funds for it?

If there's any relevant communication, please forward it to petronela.k@casino.guru along with any supporting evidence.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear Tsiakalos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.