BETWINNER Casino - Гравець досі не отримав свій виграш

I have deposited nearly 5 lakh but I am unable to withdraw my money. My account has been in verification for more than 10 days. I am able to login but not able play and withdraw money. Please help.

Dear devanand00346,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear devanand00346,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello sir,

Why is taking so much time . My account is still under verification process, it has been 14 days . Your not even given me a reason or responding to my email. Sir tell me when will you complete verification. Sir now every time I try ask your costomer care they only tell me to wait for security teams reply.

Sir please complete my account verification. Sir I have done the procedures asked by your department and waited patiently sir but now half month has passed please take this request into consideration and help me.

Dear devanand00346,

We are not the casino, we can't verify you.

Please forward any communication between you and BETWINNER related to this case to nikolas.b@casino.guru for further review.

Awaiting your response.

Regards,

Nick

Dear devanand00346,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.