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My withdrawal has been pending from 22nd. There will be no use for speak with customer care. There are plenty of bad reviews regarding the payment in the sep month. I don't know what to do. They will block the account if we ask more. That's y I keep quite

Dear Bharanidaran,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Bharanidaran,

Have you received your withdrawal from the casino yet?

Hi

I received 1 withdrawal payment. Still 2 withdrawal is pending under 2weeks time. Thanks

Thank you for your reply, Bharanidaran. I will keep this complaint open until your confirmation regarding successful withdrawals. Please let me know as soon as you receive the last payment.

Hi

I have received all the withdrawal. Thank you very much for your help.

Awesome news, Bharanidaran. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.