Betsolino Casino - Вилучення гравця відкладено.

They don't pay, and they haven't responded to the first message at any point. The bonus conditions are definitely met, I've gone through them carefully. I sent the kyc documents without asking, right after the withdrawal request.

Eivät maksa, eivätkä ole vastanneet ensimmäiseenkään viestiin missään vaiheessa. Bonus ehdot täyttyvät varmasti, olen ne käynnyt hyvin läpi. Lähetin kyc dokumentit pyytämättä, heti kotiutuspyynnön jälkeen.

Dear Jagge72,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues.

I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

I haven't received it, even a small €50 win is in "pending" status, with no bonus attached to it.

Every day they dare to send 444- even 600% bonus offers. I personally think of them as trying to get money with big bonuses when the screwed players no longer deposit.

En ole saannut, jopa pieni 50€ voitto on "pendig" tilassa, johon ei ole mitään bonus kytköstä.

Joka päivä kyllä kehtaavat lähettää 444- jopa 600% bonus tarjouksi. Itse ajattelen näistä niin, että yrittävät saada isolla bonuksilla rahaa, kun kusetetut pelaajat eivät enään talleta.

Dear Jagge72,

Thanks for your message and provided information.

Unfortunately, I would like to inform you that since this casino has 20+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of Betsolino Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Betsolino Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.