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On the 27th of July, 2023, I made a withdrawal of 250 that is still pending. On the 29th, they said it had already been reviewed yet they always make excuses. The chat service is unhelpful and arrogant, they don't answer the questions. The withdrawal was supposed to take 48 hours, it's past that and they only keep saying it will be completed soon but nothing happens.

Dia 27 /07/2023 fiz um levantamento de 250 ainda está pendente no dia 29 dizem que já foi revisado e estás sempre com desculpas o chat não são prestativos arrogantes não respondem as questões ,o levantamento era 48 horas já passou so dizem vais ser concluído e nada

Dear taniamarques1988,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear taniamarques1988,

Have you received your withdrawal from the casino yet?

Dear taniamarques1988,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.