BetPat Casino - Виграш гравця вилучено.

Hello

In the live chat I was offered a 100 percent bonus which I accepted. I had read the bonus conditions beforehand and knew that there was a max cashout that was x10 of the original deposit.

after successful implementation, i had 850 euros on the account this was canceled and the deposit of 100 euros was refunded to me.

Reason: volatility change / volatility exploit

After a big win of 800 euros, I changed the slot (draculas castle wazdan 1000x to 0.80 euros / spin) because there was a max cashout of 1000 euros and from my point of view it no longer makes sense to continue playing this high variance there Any further winnings would be canceled as soon as I win more than 1000 euros from the bonus.

In addition, I have not been paid more than 3000 euros in this casino group (SG International) because I had not changed the variance after a big win and then I was accused of having paid in bonuses too often, which is why the winnings were not paid out. What I mean by that is, if I hadn't changed the game and had won even more, I would have been accused of bonus abuse instead of volatility abuse in order not to have to pay out

https://de.casino.guru/savarona-casino-der-ruckzug-des-spielers-was canceled

i switched to wild orient (microgaming) and wagered my bonus on 1.35 euro / spin, which means i even wagered 50 cents more per spin than before with the big win.

I am already verified in this casino and have already had successful withdrawals.

hallo

im live chat bot man mir einen 100 protzent bonus an den ich angenommen habe.ich hatte vorher die bonusbedingungen gelesen und wusste das es einen max cashout gab der x10 der ursrünglichen einzahlung beträgt.

nach erfolgreicher umsetzung hatte ich 850 euro auf dem konto diese wurde storniert und mir wurde die einzahlung von 100 euro zurückerstattet.

begründung:volatility change/volatility exploit

ich hatten nach einen grossen gewinn von 800 euro den slot (draculas castle wazdan 1000x auf 0.80 euro/spin)gewechselt da es ja einen max cashout von 1000 euro euro gab und es aus meiner sicht keinen sinn mehr macht diese hohe varianz weiter zu spielen da eventuelle weitere gewinne storniert werden würden sobald ich mehr als 1000 euro aus dem bonus gewinne.

auserdem wurden mir schon einmal in dieser casinogruppe(SG International) mehr als 3000 euro nicht ausgezahlt da ich die varianz nach einen grossen gewinn nicht gewechelt hatte und dann wurde mir vorgeworfen ich hätte zu oft mit bonus eingezahlt weshalb der gewinn nicht ausgezahlt wurde. was ich damit sagen will ist hätte ich das spiel nicht gewechselt und hätte noch mehr gewonnen hätte man mir statt volatility abuse ,bonus abuse vorgeworfen um nicht auszahlen zu müssen

https://de.casino.guru/savarona-casino-der-ruckzug-des-spielers-wurde-abgebrochen

ich wechselte zu wild orient(microgaming) und setzte dort auf 1.35 euro/spin meinen bonus um,das heiste ich habe sogar 50 cent mehr pro spin eingesetzt als vorher bei dem grossen gewinn.

ich bin bereits verifiziert in diesem casino und hatte auch schon erfolgreiche auszahlungen.

Dear fowi30,

Thank you very much submitting your complaint. I’m sorry to hear about your problem. I checked the casino’s T&Cs (https://www.betpat.com/en/static-texts/terms-and-conditions) and I found this:

„9.7. If a player or a group of players are abusing casino bonuses Betpat has the right to confiscate any wins thereof and to close the players account(s). Abusive behaviour towards bonuses and/or bonus abuse means:

ii) Player lowers the bet and/or wager size after a big win and changes the game to one with a lower volatility"

Would you be so kind and forward me your game history, if possible?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Looking forward to hearing from you.

Best regards,

Kristina

I asked the casino to send me the game history of the last bonus

I don't know how to do it alone, it's over 5000 spins

ich habe das casino gebeten mir die spielhistory vom letzten bonus zu senden

ich weiss nicht wie ich das alleine machen soll es sind ja über 5000 spins

fowi30, thank you for your reply. When you receive the game history, please forward it to my email address kristina.s@casino.guru.

Unfortunately the casino does not respond to my email sending me the bet history of this bonus

leider reagiert das casino nicht auf meine email mir die bet history von diesen bonus zu senden

Thank you very much fowi30 for your reply. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hi fowi30,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite BetPat Casino to the conversation to participate in the resolution of this complaint.

your bonus had a max cashout of 1000 euros (deposit x10), and i was already at 1100 euros after winning 800 euros, of course i changed the variance to mid variance. wild orient is not a low variance game that i want emphasize again this is a mid variance slot. I continued to play in this slot after winning the dracula 800 euros and wagered to the end.

over 90 percent of the stakes in wild orient were 1.35 euros (max bet with this bonus was 1.50 euros) so a whole 50 percent higher than with the dracula slot, which means I risked even more.

you are looking for just one reason not to have to pay out.

please send my complete bet history for this bonus to casino guru otherwise I will have to send 200-300 screenshoots (I can prove 20 stakes per screenshoot) of my game history.

the 15 bets you posted there unfortunately do not reflect the complete course of the game at wild orient because I made 3000-4000 spins there, about 90 percent of which was 1.35 euro / spin.

the statement from the casino is absolutely ridiculous and incomprehensible. I implemented the bonus 1.35 euro / spin stake on mid variance (50 percent higher stake) than before my big 800 euro win at dracula on 0.80 euro stake

ihr bonus hat ein max cashout von 1000 euro gehabt (einzahlung x10) ,und ich war schon bei 1100 euro nach dem 800 euro gewinn,klar das ich dann die variance zu mid variance gewechselt habe.wild orient is kein low variance spiel das möchte ich noch einmal betonen es handelt sich hierbei um ein mid variance slot ich habe hier in diesem slot nach dem dracula gewinn von 800 euro weitergespielt und zu ende gewagert.

über 90 protzent der einsätze bei wild orient war auf 1.35 euro(max bet bei diesem bonus war 1.50 euro) also ganze 50 protzent höher als bei dem dracula slot, heist ich habe sogar noch mehr riskiert.

sie suchen mal wieder nur einen grund nicht auszahlen zu müssen.

bitte senden sie casino guru meine komplette bet history zu diesem bonus zu ansonsten muss ich wohl 200 -300 screenshoots(pro screenshoot kann ich 20 einsätze nachweisen) von meinen spielverlauf senden.

die 15 wetten die sie dort gepostet haben spiegeln leider nicht den kompletten spielverlauf bei wild orient dar denn ich habe dort 3000-4000 spins gemacht wovon circa 90 protzent auf 1.35 euro/spin einsatz war.

die aussage vom casino ist absolut lächerlich und unverständlich ich habe auf mid variance den bonus umgesetzt 1.35euro/spin einsatz (50 protzent höherer einsatz) als wie vor meinen grossen 800 euro gewinn bei dracula auf 0.80 euro einsatz

Hi all, thank you for your replies.

Dear BetPat Casino,

We think that players should be able to play in whatever way they wish, as long as they follow other bonus rules, such as maximum bet. Additionally, this rule is meant to deter bonus hunters, but it actually influences recreational players the most. These are the ones that are worried that they might lose their winnings, so they often decrease their bets after a win. True bonus hunters do not mind an increased variance. They focus mostly on their expected value, which is not affected by this betting pattern.

Instead of rules like these, casinos should focus on setting the wagering requirements, maximum bet, game contribution, and other bonus rules in a way that makes it more difficult or even impossible for players to abuse their bonuses. Therefore, we are convinced that the player should get paid in full.

Terms and conditions are there for the benefit of customers and the casino, however it seems again that Casino Guru, can pick what parts of terms and conditions on any site, they agree with or don't.

"Instead of rules like these"

Conclusion,

If we don't follow "Casino Guru" advice to refund a player who broke our terms and conditions, we get a deduction in our score, so we will reinstate the players balance to show the winnings.

Poor Show Again Casino Guru...

Dear BetPat Casino team,

I'm glad to hear that you decided to reinstate the player's balance. When it comes to rules and conditions, a casual player has no idea of low/high variance of games or some betting patterns. If you want to restrict players from playing certain games, why isn't it enforced by the system? If there is no room for mistakes, there will be none. Our purpose is to build a fair and safe-to-play environment for the players.

Dear fowi30,

Please let me know when your balance is reinstated.

Why even have terms and conditions ?

the money was paid out, many thanks to everyone involved.

das geld wurde ausgezahlt vielen dank an allen beteiligten.

Thank you fowi30 for the update. I'm glad to hear that you received your funds. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter