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good evening.

being yesterday June 23, 2022 at 9:30 p.m. approx. I bet on slots and in only 3 spins I lost the total of 380,000, apparently the slot machine was adulterated to make me lose.

Atte. rodrigo f*******

buenas tardes.

siendo ayer 23 de junio de 2022 a las 21:30 aprox. hice apuesta en tragamonedas y en solo 3 giros perdí el total de 380000, al parecer la maquina tragamonedas estaba adulterada para hacerme perder.

atte. rodrigo f*******

Dear rodrigofigueroauc,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any relevant communication along with your game history in Excel format to petronela.k@casino.guru? Please advise the exact time of the incident.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Good evening.

I have just sent you documentation of the betting history in which no bets have been placed, the e-mail of the claim I made and the number request they sent me, and the history of the bank transfers I made, a total of $380,000 lost. These losses were on Thursday, June 23, 2022 within the hours of 9:30 p.m.

Buenas Tardes.

Le acabo de enviar documentación del historial de apuestas en el cual no aparece ninguna apuesta realizada, correo electrónico del reclamo que hice y la solicitud de número que me mandaron y el historial de las transferencias bancarias que hice un total de$380000 perdidas .estas perdidas fueron el día jueves 23 de Junio de 2022 dentro del horario de 21:30 aprox

Thank you, rodrigofigueroauc, for the forwarded email.

I'm afraid, I still don't understand what the issue is. Is this your game history, please?

Good afternoon, I am sending you a history of bets and losses in which the machines were faulty.

Atte Rodrigo F*******

Buenas tardes le mando historial de apuestas y de las pérdidas en la cual las máquinas estaban con falla .

Atte Rodrigo F*******

Thank you for the forwarded screenshots. Could you please advise based on what grounds you believe those spins were faulty?

Dear rodrigofigueroauc,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.