Betandplay Casino - Спроби гравця зняти гроші постійно скасовуються.

I used a credit card for depositing and after winning, I intended to withdraw my earnings, but my withdrawal was cancelled. They instructed me to withdraw to my bank account, so I did—only for the withdrawal to be cancelled again. I was then told to pay it to the credit card, yet when I tried to do this, it was also cancelled. Afterwards, I was told to pay it to my bank account again. They even noted it should work this time... but, guess what? It was cancelled again. They refuse to give me my money and are treating me like a fool.

ch habe mit Kreditkarte eingezahlt und wollte nach meinem Gewinn auch auf diese auszahlen, dann wurde meine Auszahlung storniert. Es wurde mir gesagt ich soll auf mein Bankkonto auszahlen, dann habe ich dies gemacht und es wurde storniert. Ich solle bitte auf die Kreditkarte auszahlen habe ich gemacht es wurde stoerniert. Ich soll bitte auf mein Bankkonto auszahlen sie haben einen Vermerk gemacht das es diesmal klappt..und? Es wurde storniert. Sie zahlen mein Geld nicht aus und halten mich hin wie einen clown. /

I deposited with a credit card and wanted to withdraw it after my winnings, then my withdrawal was cancelled. I was told to withdraw to my bank account, then I did so and it was cancelled. I should please pay it out to the credit card, I canceled it. I should please pay out to my bank account, they made a note that it would work this time..and? It was cancelled. They don't pay my money and treat me like a clown.

Hello bayernalex,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betandplay Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello, the casino finally paid out on the 5th attempt, the case can be closed, thank you very much.

Hallo, das Casino hat dann beim 5. Versuch letztendlich ausgezahlt, der Fall kann geschlossen werden vielen Dank.

Dear bayernalex,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru