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My withdrawals always remained fast and the last 6 have taken time but this last one has been going on for a long time and they are treating me badly, it is true and the money does not reach me nor can I cancel the withdrawal and I think it is not worth why one makes the transfer and It is reflected immediately there, there is no problem and more than on its page it says that by transfer it is 1@3 days

Siempre quedaban mis retiros rápido y los últimos 6 han tardado pero este último ya lleva bastante y me están tratando mal es la verdad y el dinero ni me llega ni puedo cancelar la.retirada y creo no se vale por qué uno les hace la transferencia y se refleja de inmediato ahí no hay problema alguno y más que en su página dice que por transferencia es de 1@3 dias

Dear Adrianapatricia1326,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

The truth is that I am less convinced by your response

La verdad me convence menos la respuesta por parte de ustedes

Dear Adrianapatricia1326,

Have you received your withdrawal from the casino yet?

No I have not received anything and the time that the casino said of 10 business days has already passed and they tell me nothing to check with my bank if the resources are not there yet to be assigned but my bank already told me that there is nothing to prove and the casino answers we are checking but there is no real solution

No no he recibido nada y el tiempo que dijo el casino de 10 días hábiles ya pasó y nada me dicen que cheque con mi banco haber si no están ahí los recursos a falta de asignarse pero mi banco ya me dijo que no hay nada por acreditar y el casino contesta lo estamos checando pero no hay una solución real

What happened casino guru if you can help me or not? The term of (10) business days that the casino said was the maximum has already expired and they do not give me a solution and my money is dancing there, it is not much but if it is two thousand pesos and even so it was one hundred the casino did not comply

Que paso casino gurú si me pueden ayudar o no? Ya se venció el plazo de días (10) hábiles que dijo el casino que era lo máximo y no me dan solución y mi dinero ahí está bailando no es mucho pero si son dosmilpesos y aún asi fueran cien el casino no cumplió

Well, the 14 days that you mentioned have already expired since from May 25 I requested the withdrawal of my money earned with real money, no bonuses, no nothing like that and it is time that they have not even deposited me and they don't even answer my email anymore, can you help me or not?

Pues ya se cumplieron los 14 días que mencionaron ustedes ya que desde el 25 de mayo le solicite el retiro de mi dinero ganado con dinero real no bonos no nada de eso y es hora que ni me han depositado y ya ni me responden el correo, si me pueden ayudar ustedes o no?

Thank you for your reply, Adrianapatricia1326. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

Dear Adrianapatricia1326,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.