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Good Evening,

I registered, sent the necessary documents and proceeded to deposit €700.

Then they informed me that I used to have an account and it had been blocked.

I registered normally with my registration details and they left me, I didn't remember that I had an account before.

After what they told me I wanted to withdraw the amount back.

I was told that it cannot be done as the identification must be completed first

and then take off.

The problem is that they blocked me, I don't have access to the account and I can't withdraw the amount I deposited.

Καλησπέρα,

Εκανα εγγραφή έστειλα τα απαραίτητα έγγραφα και προχώρησα σε κατάθεση 700€.

Στην συνέχεια με ενημέρωσαν ότι είχα παλιότερα λογαριασμό και είχα αυτό αποκλειστεί.

Εγω έκανα εγγραφή κανονικά με τα στοιχεία μου εγγραφή και με άφησαν δεν θυμόμουν ότι είχα λογαριασμό παλιότερα.

Μετα από αυτό που μου ειπαν θέλησα να κάνω αναληψη του ποσού πίσω.

Μου είπα λεν ότι δεν γίνετε καθώς θα πρέπει πρώτα να ολοκληρωθεί η ταυτοποίηση

και στην συνέχεια να κάνω αναληψη.

Το πρόβλημα είναι ότι με μπλόκαραν δεν έχω πρόσβαση στον λογαριασμό και το πόσο που κατέθεσα δεν μπορώ να το κάνω αναληψη.

Hello Quarius123,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino GR. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you speak to the casino and what was it about?

Please note that you can also send your documents via e-mail in order to finish the verification. However, if you did use your old account for deposits/withdrawals/bonuses, the casino might block your access as it is against the terms and conditions to have multiple accounts.

Looking forward to your answer.

Regards,

Nick

Good evening, all this happened yesterday.

They told me to wait for the documents to be approved.The documents are approved for an account I don't have access to as I enter my details to sign in and it says the account doesn't exist.

Καλησπέρα,όλα αυτά έγιναν εχτες.

Μου ειπαν να περιμένω να εγκριθούν τα έγγραφα.Να εγκριθούν τα έγγραφα για έναν λογαριασμό που δεν έχω πρόσβαση καθώς καταχωρώ τα στοιχεία μου για να κάνω είσοδο και μου λέει ο λογαριασμός δεν υπάρχει.

Good evening, the incident has been resolved.

Καλησπέρα το περιστατικο διευθετήθηκε.

Thank you Quarius123 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick