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I have been waiting for my withdrawal for 10 days, I write to the chat and they say that finances will be in charge and they do not give an answer they should disappear this page is pure scam they do not pay I am flat to claim without a solution it is a game page that nobody should play because they are going to scam them

Llevo 10 días esperando mi retiro les escribo al chat y dicen q finanzas se encargará y no dan respuesta deberían desaparecer esta página es pura estafa no pagan ya estoy chato de reclamar sin solución es una página de juego que nadie debiera jugar porque los van a estafar

Dear Marcelo Andres,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Marcelo Andres,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.