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Withdrawal has not been processed. Initially, the reason was that withdrawals are processed in order. It is now being said that money is stuck at the Casino. I am very worried.

Kotiutusta ei ole käsitelty. Aluksi syy oli että kotiutukset käsitellään järjestyksessä. Nyt sanotaan jo että rahaliikenne casinolla jumissa. Olen erittäin huolissani.

Dear Faxenjr,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hey! Withdrawal requested 17.3 There was a deposit bonus, the recycling went through and the rules were not broken. Everything went according to the instructions. First of my repatriation it was said that wait a couple of days for them to be processed in order. Then the reason changed for not being able to pay when due to sanctions the casino money stuck. Sounds weird. I just read that a casinoguru had solved a similar problem for a German player. He was told the same reasons for beem casino customer service. Villiam was in charge of this matter.

Hei! Kotiutus on pyydetty 17.3 Oli talletusbonus, kierrätys meni läpi eikä sääntöjä rikottu. Kaikki meni ohjeiden mukaan. Ensin kotiutuksestani sanottiin että odota pari päivää ne käsitellään järjestyksessä. Sitten syy muuttuikin etteivät voi maksaa kun sanktioiden takia casinon rahat jumissa. Kuulostaa oudolle. Luin juuri että casinoguru oli ratkaissut samanlaisen ongelman saksalaispelaajan kohdalla. Hänelle kerrottu samoja syitä beem casinon asiakaspalvelussa. Villiam oli tämän kyseisen asian hoitaja.

I also put the requested documents 17.3 on them. Everything should be fine. The reasons changed and it is always said when I ask that a few days go by.

Laitoin myös pyydetyt dokumentit 17.3 heille. Kaikki pitäisi olla kunnossa. Syyt muuttui ja aina sanotaan kun kysyn että muutamia päiviä menee.

I send screenshot pictures our conversation, as you see the reason why my withdrawl is not payed is very very strange.

Thank you very much, Faxenjr, for providing all the necessary information. I will now transfer your complaint to my colleague Viliam (viliam.v@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello Faxenjr,

I looked at your complaint and will do my best to help you. I would like to invite Beem Casino into this conversation. Casino, can you please specify what is the problem with the player’s withdrawal?

Hi Viliam. Thank you for taking care of this. The problem seems to be the same as you have already treated, at least some German had the same problems. However, they were fine-tuned.

Hei Viliam. Kiitos kun otit asiani hoitaaksesi. Ongelma taitaa olla sama minkälaisia olet hoitanut jo, ainakin jollain saksalaisella oli samat ongelmat. Ne kuitenkin saatiin hienosti selvitettyä.

Dear Faxenjr,

your payment of 220EUR was processed successfully. We're very sorry for the caused inconvenience.

Kind regards,

BeemCasino Team

Thank you. The money had come! It's OK.

Kiitos. Raha oli tullut! Asia kunnossa.

Dear Faxenjr,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru