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On 07/17/21 I made a withdrawal of € 100 because you can't withdraw more during the day at this casino since then I am put off every day, I would be in a queue and the management will take care of it, I don't have a few days now asked but nothing happens and you are always put off.

Ich habe am 17.07.21 eine Auszahlung getätigt von 100 € weil mehr kann man am Tag bei diesem Casino nicht auszahlen seitdem werde ich jeden Tag vertröstet ich wäre in einer Warteschlange und das Management wird sich darum kümmern ich habe jetzt auch mal ein paar Tage nicht nachgefragt aber es tut sich nichts und man wird immer nur vertröstet.

Dear Denise,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been fully verified already? Is the delay an internal casino system issue, or it’s related to your account only? Do I understand it correctly that payment is still pending inside your account without being processed?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but a month is really a long time.

Nevertheless, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hello, my account is fully verified. I am always put off that I should still be patient and that I am in a queue ..... I assume the casino is speculating that at some point you will be fed up and cancel the payout and gamble away the money again. You can only pay out 100 euros a day anyway, I tried twice to pay out 150 and it was always refused until I was told that only 100 euros would go 🙈 I like to wait a few days but 4 weeks is too much

Hallo, mein Konto ist vollständig verifiziert. Ich werde immer vertröstet das ich noch Geduld haben soll und mich in einer Warteschlange befinde..... Ich gehe davon aus das Casino spekuliert darauf das man irgendwann die Nase voll hat und die Auszahlung storniert und das Geld wieder verspielt. Man kann sowieso nur 100 Euro am Tag auszahlen, ich habe zweimal versucht 150 auszuzahlen wurde immer abgelehnt bis man mir gesagt hat das nur 100 euro gehen 🙈 ich warte gerne paar Tage aber 4 Wochen ist zuviel

Thank you very much, Denise, for providing all the necessary information. I will now transfer your complaint to my colleague Andrej who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Denise,

I’m sorry to hear that you’re experiencing issues withdrawing your funds. I’ll contact the casino and try my best to resolve the issue as soon as possible.

I would like to invite Beem Casino to join this thread.

Dear Beem Casino team,

Can you please specify the reason why Denise’s withdrawal has not yet been processed and let us know when can she expect any progress?

You have now sent that to me ... Now you can only pay out 50 euros a day? I've really never experienced that before ...

Das haben sie mir jetzt geschickt.... Jetzt kann man wohl nur 50 Euro am Tag auszahlen? Das habe ich wirklich noch nie erlebt....

Thank you, Denise, for the update. I completely understand your frustration, but I’d like to kindly ask you to follow the casino’s instructions. I truly believe that is the most viable route to get the issue resolved as soon as possible.

So should I pay out 50 euros now?

Also soll ich jetzt 50 Euro auszahlen?

Yes, Denise, that is my recommendation.

I did nothing

Habe ich gemacht tut sich nix

Could you please be more specific, Denise? Nothing happened after you submitted a withdrawal request for €50?

Dear Denise,

all cashouts were processed successfully. We're very sorry for the delay.

Kind regards,

Beem Casino Team

But the payout has just been released, that's great then it will hopefully not be long until it is on my account, I have now applied for the other 50 euros to be paid out when that is still through I'll close my account there.

Doch die Auszahlung wurde soeben freigegeben, das ist doch super dann dauert es jetzt hoffentlich nicht mehr lange bis es auf meinen Konto ist, die anderen 50 Euro habe ich nun zur Auszahlung beantragt wenn das auch noch durch ist schließe ich mein Konto dort.

Thank you, Denise, for letting us know. Please keep us posted on any updates. I’m setting the timer for 7 days.

Dear Denise,

Has there been any news regarding your complaint? I’m extending the timer by 7 days. Kindly note that in case you don’t reply in the set time frame, I will have to reject your complaint.

The casino has paid out, thank you

Das Casino hat ausgezahlt, danke

Thank you, Denise, for the update and for using the Casino Guru complaint resolution center. I’m glad to hear the good news. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

Best regards,

Andrej, Casino.guru