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Good evening. I won 300 euros in Greece and on 17/6/2024, I made a withdrawal request. I verified my account, and even though they sent me a message confirming my account was fully verified, they requested verification of my credit card.

Since that day, the website has not allowed me to upload the verification. I have repeatedly sent them messages, but they do not pay attention and have not fixed the issue. I believe they are doing this to avoid paying.

Καλησπέρα.Κερδισα 300 ευρώ στην Ελλάδα και στις 17/6/2024 έκανα αίτημα ανάληψης.Ταυτοποιησα τον λογαριασμό μου και ενω μου έστειλαν μνμ ότι ο λογαριασμός μου ταυτοποιήθηκε πλήρως μου αναζήτησαν την ταυτοποίηση της credit card

Από εκείνη την ημέρα δεν με αφήνει η ιστοσελίδα τους να ανεβάσω την ταυτοποίηση.Τους έστειλα επανειλημμένως μηνύματα αλλά δεν δίνουν σημασία και δεν διορθώνουν το προβλημα.Πιστευω το κάνουν για να μην πληρώσουν

Dear LIA1991,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’re experiencing with your withdrawal from the online casino.

To help us understand your situation better, could you please provide us with the following additional information:

• Have you tried using different browsers or devices to upload your credit card verification?
• Could you specify the exact error message or issue you encounter when attempting to upload the verification?
• Have you received any responses to your messages from the casino? If so, what was their response?
• Could you provide screenshots of any error messages or communications you’ve received from the casino?

If you have any relevant communication or documentation regarding this issue, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear LIA1991,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning. The problem has been solved. Thank you

Καλημέρα σας.Εχει λυθεί το πρόβλημα Σας ευχαριστω

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, LIA1991, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru