BC.Game Casino - Обліковий запис гравця заблоковано, а зняття грошей дезактивовано.

Hello, they have blocked my account with 9550 trx which is equivalent to about €2200 and they have told me that you can contact them by email to be able to withdraw the money that is in the account since they have deactivated the withdrawals but they do not answer my Gmail.

Buenas me an bloqueado la cuenta con 9550 trx que equivale a unos 2200€ y me an dicho que contaste con ellos por correo para poder retirar el dinero que hay en la cuenta ya que me an desactivado los retiros pero no me contestan a los Gmail

Dear Gorka88,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did you learn about your account being blocked?
• Have you passed account verification in the casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, they blocked me in less than a day, I entered the money, played and won with real balance without bonuses and they asked me for the KYC to withdraw it, I sent it and they said that this KYC was registered in another account that I have not played for a long time and I wanted to make a KYC transfer to this account but they do not want to, so they told me to request the withdrawal of my money by Gmail, I have requested it by email but they do not answer me, I only played sports betting and casino but I did not play any bonus, only with real balance

Buenas me bloquearon en menos de un día ingresé el dinero jugué y gané con saldo real sin bonos y me pidieron el kyc para retirar los envíe y decían que ese kyc estaba registrado en otra cuenta que hace mucho que no juego y quería hacer una transferencia de kyc a esta cuenta pero no quieren entonces me dijeron que solicitará por Gmail el retiro de mi dinero lo e solicitado por correo pero no me contestan solo jugué a apuestas deportivas y a casino pero no jugué ningún bono solo con saldo real

First they told me that the KYC could be transferred to this account and then they told me that they would contact me via Gmail to withdraw the funds but they don't answer me via Gmail

Primero me dijeron que se podía transferir el kyc a esta cuenta y luego me dijeron que me contactarán por Gmail para retirar los fondos pero no me contestan al Gmail

I'm still waiting for them to reply to my emails. I've already sent them several emails giving them all the information they need to withdraw the balance, but I still haven't heard from them. They don't reply to my emails.

Sigo esperando a que me responda los correos ya les mandé varios correos dándole toda la información que me piden para retirar el saldo pero sigo sin tener noticias de ellos no me responden los correos

Dear Gorka88,

The casino representative provided me with evidence outside of this thread that strongly suggests your association with other accounts in the casino.

Have you registered and used other accounts in the casino previously?

Please let me know.

I already said that I had another account but it's been a while since I logged into that account because I have the 2fa and my phone broke, I sent them a Gmail to restore it and in two months they haven't answered me, so I created another one and wanted to do a KYC transfer that it is possible, the person in the chat told me, what was my surprise that first the person in the chat tells me that they will do the KYC transfer for me and then after a few minutes they tell me that it is not possible, they proceed to block my account without being able to enter my account, they send me that in order to withdraw my money I have to send them this

1. BCGame username

2. Registered email address

3. Deposit transaction (TXID)

4. Commonly used IP address

5. Commonly used device

Everything has been sent by email and I'm waiting for a reply. I'm a good player. I just want the KYC transferred to this account or to be able to withdraw the money. It's a good casino and I really like playing here.

Ya dije que tenía otra cuenta cuenta pero hace tiempo que no entro en esa cuenta porque tengo el 2fa y se me rompió el móvil les mandé un Gmail para restablecerlo y en dos meses no me an contestado entonces cree otra y querecia hacer una transferencia de kyc que se puede me lo dijo la del chat cual es mi sorpresa que primero la del chat me dice que si que me hace la transferencia de kyc y luego a los minutos me dicen que no se puede proceden a bloquear mi cuenta sin poder entrar en mi envían que para poder retirar mi dinero tengo que mandarle esto

1. Nombre de usuario de BCGame

2. Dirección de correo electrónico registrada

3. Transacción de un depósito (TXID)

4. Dirección IP de uso común

5. Dispositivo de uso común

Está todo enviado por correo y estoy a la espera de que me contesten soy buen jugador solo quiero que me transfieran el kyc a esta cuenta o poder retirar el dinero es un buen casino y me gusta mucho jugar aquí

Thanks for your patience.

The casino sent evidence, however, we didn't find it conclusive and asked for more clarifications on the matter We are waiting for the casino to reply.