BC.Game Casino - Гравець не може зняти свій баланс.

Hello gavrielchristoforos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BC.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

Thank you gavrielchristoforos for all the information provided so far. I will now forward your complaint to my colleague Tomas (tomas.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello gavrielchristoforos,

This is Toma,s and from now on, I will be taking care of your complaint. I have reviewed your case and will contact the casino to see if I can help.

Dear BC.Game Casino,

Could you please explain why the player is not able to withdraw their winnings?

Thank you in advance for your cooperation.

Kind regards,

Tomas

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Gavrielchristoforos,

Apologies for the lengthy verification time. We had investigated issues relating to your sports betting activities, and unfortunately due to suspicious betting your sportsbetting account has been limited. You are able to still play all casino games normally , and your account is now open to withdraw, deposit & play normally also.

I trust this resolves your query , if you need anything else please let me know.

Regards,

BC.GAME

Dear gavrielchristoforos,

As you might know, our forum deals with complaints about online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. I can continue in communication with the casino on your behalf and try to get more information, but at the same time, I’m forced to reject your complaint.

I suggest you submit your complaint to one of these two websites that deal with sports betting-related complaints – https://www.osga.com/ or https://www.sportsbookreview.com/sportsbook-complaint/.

Thank you very much for your understanding.

Kind regards,

Tomas