BC.Game Casino - Депозити гравця не були зараховані.

My bc game user id 61332797.My bC game username Yasir 1 This is a complete fraud game, BC game. They have eaten up my deposit of ₹10,000 in almost 5-6 transactions. They say that the deposit amount of people has not been credited to the merchant. Then they say that the refund will come. It never comes in 7 days. It has been successful, the transaction has been done. It has been traced from the bank account. Still they do not put the amount of people in the game. They eat it up, this is a thief. This is a fake casino site, it is a fraud Bc-game, please do not play it, he will lose everything. Today I have presented all the transactions in front of Casino Guru. I have given him the proof. Now let's see what action he takes against bc-games People should avoid this game. B Games is the biggest fraud in this game. And I say to Casino Guru that I am ready to produce my bank statement in PDF form or password form or send my bank statement in PDF form by email at any time. Any proof is required at any time. I am ready to give it. They ate up all the money, not even a single transaction was deposited or credited to my game wallet. Deposit transaction order ID. F-1819748527674401259. F-1819031129767963066. F-1819028001451431098 F-1817836253548064450 F-1817803422104195266. F-1817256451834408271 F-1819374436080018930 I want all transactions images attached on this email but not possible some images I uploaded attached this email. I would have sent you many more proofs and images and transaction details but not in this. No more than this is being uploaded in this! I tried very hard to attack through this email and could not do so despite all the evidence.

Dear Yasir223,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

I already contacted my banks and told them where the amount of the transaction I made went. They told me that it was successfully credited to the merchants account. The bank accounts of merchants in bc-games have been credited. This amount will be refunded in all transactions. The refund has not been received. It has been more than 10 days now. This amount has been credited to the bank accounts of the merchants through whom deposits are made in bc Games long ago. But they have not transferred this amount to my game's wallet. This is completely bc Games's mistake and eGames is responding to this. I complied with the customer support of bc -games many times but they failed me. The reason is that the amount has not been credited. I sent them the statement. I sent the entire proposition to the customs and support of Bc Game but they did not take any action against the merchants and neither my amount was credited to my wallet. Merchandisers of bc games and customer supports of bc games are cheating people. They are lying and taking their money. Hope you will understand and help me thank you very much for a response

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Thanks to both parties for your replies.

Dear Yasir223,

Please let me know if you have attempted the solution provided by the casino representative. I'll await your reply.

Dear Yasir223,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.