BC.Game Casino - Депозит гравця затримується.

Dear mj4285,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Video proof sent

Hello,

Please follow the instructions in my last message, as everything mentioned in it is important and must be followed exactly. Please send a detailed email stating the transaction ID, payment receipt, video as mentioned, PDF statement, and link to this complaint. The statement and video should show up until today.

Best Regards

Panda - BC.GAME

Dear mj4285,

Please let me know about any updates and issues in providing the necessary proof to the casino.

I'll await your reply.

I have already sent all the details again.

Hello,

Thank you for the updated details. The deposit has been credited to your account. Please note we have dedicated support for INR issues on our discord server, where you can open a ticket if you face such an issue next time. discord.com/bcgame

Best Regards

Panda - BC.GAME

My this deposit is not credited despite several times appeals and several times sharing proof of statement and txn slip.

Order details attached.

Pls save me from this fraud casino. Casino guru pls don't promote this scam who has robbed thousands and has the highest complaints and highest instances of locking and stealing from winnings it cannot be trusted. It lies about deposits not being credit so it can steal personal information.

Please create the support ticket first. We are unable to provide support here until the support ticket is created.

Also one ticket should be used for aa single issue.

Dear mj4285,

Could you please explain which deposits have still not been credited to your account?

I would advise you not to make further deposits until your previous issues are resolved.

Have you created tickets for each issue in the casino's system already? With what result?

10000 inr credited and also 23000 inr withdrawn only 400 inr deposit still not

credit

Why your live support not creating ticket despite asking?

Your live support why never responds timely does not read what the user is asking clearly I mentioned to create ticket for the 400 inr order

Made a mistake in depositing here casino guru pls help me i should have used more trustable Casino

They are not crediting 400inr and 4999 inr pls blacklist this casino at once for harassment

Dear mj4285,

If you have trust issues with the casino, I would advise choosing a different casino to deposit in.

If the casino has dedicated discord support where you can report the deposit issues, kindly share it there before contacting us.

Could you please summarize which of the tickets and which transactions haven't been processed, and the casino didn't address in a timely manner?

Thanks in advance for your reply.

Two deposit transactions currently are pending despite sharing successful bank transaction receipts and account statement the bc game live support and vip host.

1)

Deposit Amount: 400 INR

Order ID: F-1815719947387785384

Status: Expired

Created Time: 14/11/2024, 23:01:19

2)

Order Details:

Deposit Amount: 4999 INR

Order ID: F-1818221209288572835

Status: Processing

Created Time: 12/12/2024, 13:37:48

For 4999 txn ticket id is 7738358

400 inr txn they created ticket and failed it again now saying come back after 24 Hours

I will not be depositing at bc game and use stake where such issues never arise and I am treated fairly. Casino guru Pls help me with these last two deposits.

Casino maintains that transactions done to them will get refunded but that that's now how indian bank transactions work once a successful transaction is done and transaction receipt is shared they are never refunded back. This is one more lies from bc game and like I have said there are bad casinos like bc game which keep using shady tactics like these to keep harassing those that play at their site but sites like bitstarz and stake have 0 such issues and anybody who is going to play at bc game is going to hassled and bc game is continuously harassing me for statement and so their vip host alex despite me sending account statement so many times. Pls downgrade bc game and don't promote exams like these. I will never deposit at bc game and anybody that deposits must be warned that this is how you will get treated and you must quit bc game immediately and move to bitstarz or stake. Bc game stole my two deposits and is harassing me and not crediting me.

Thanks for the update.

Please note requesting bank statements in cases of lost deposits is nothing unusual. If you have evidence regarding the refunds being promised, please share it here or to my email at tomas@casino.guru

Bc game you never know what is going to happen are the withdrawals going to get stuck or the deposits not going to be done. Yesterday the site asked me to send again bank statement and five times before already sent and once more they say bank statement not enough send video proof and that too I sent. Despite sending all that no money credited it is as if I am playing at bc game for free. With this attitude it is not going to be having players left soon as players are not stupid and will soon leave for bitstarz and stake.

Once more appeal failed and once more sent statement and again new appeal ticket opened

Casino guru pls help me get the 4999 inr again and again they are asking for video proof and statement and continuously failing it

Thanks for the email.

Dear Panda from BC.Game casino team,

Could you please advise whether the evidence you received is satisfactory for you to investigate the issue further?

Please let me know.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

This is again a reminder that the user first needs to resolve the initial complaint and then make a new complaint if there is any. We can help one by one not as one complaint for all future complaints.

Best Regards

Panda - BC.GAME

no 👎 not resolved don't try to cheat me you wasted all the time and as per policy you will not credit deposits over a month you are just trying to be clever and mislead casino guru support it is your problem you should have replied to the email and tomas message in time rather than waiting and reply after cut off date scammer

Tomas he is trying to mislead the community he passed all the time and now They will not credit deposits over a month old

400 4999 and 3000 inr stolen and some small deposits before everyone be warned

Bcgame scam company I have shared u all the details in time credit my money scammers

Thanks for your patience.

Dear mj4285,

The thread is there for you to provide updates regarding your complaint.

We recommend you to not deposit till your deposits are recovered.

Could you please explain whether any deposits were recovered after you posted a complaint?

Only initial 10000 inr but 400 4999 and 3000 not credited despite valid txn proof and statement and video proof. Despite reaching casino live support dozens of times and also sending u and the site the site has stolen my money like a thief.

Dear Panda,

Proof of at least the transaction 4999 from 12/12/2025 has been received a long time ago.

Please let me know what has been done to address the transactions

F-1815719947387785384

F-1820112017171738202

F-1815719947387785384

Hello,

As stated again and again multiple times. We don't consider this complaint anymore. It should have been closed upon the resolution of the initial case, and then made a new complaint for any other issue. We don't consider any proofs submitted after the initial complaint as posted multiple times by me that user has to close the complaint and go for the new one. We are unable to assist with this unfortunately. Any other orders which has crossed the 30 days mark is not possible for us to investigate.

Best Regards

Panda - BC.GAME

I am sorry for the delayed response.

Even if the original issue has been resolved, it's unnecessary to ask players to file a new complaint if the same issue can be discussed in the same thread. The disputed amount can be adjusted as well.

From our point of view even though the player didn't follow our recommendation to stop depositing, that doesn't mean his lost deposits should remain unaddressed.

Dear Panda,

I believe the player provided evidence sufficient for the investigation of the matter and evidence was submitted earlier than a month after the issue occured. Could you please address the issue of the lost deposits from the player based on the provided evidence?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Tomas,

We have checked with our merchants these payments are not received by any of our merchants. The user is requested to raise the complaint with their bank and get the refund.

Best Regards

BC.GAME

Thanks for your reply and suggestion.

Dear mj4285,

Please be advised the chargeback is an option we usually don't recommend unless all other options are exhausted.

Since the casino suggested this as a solution I would recommend you contact your bank and request it for the transactions that weren't credited to your casino account, and to keep this recommendation record in case you face issues in the future.

Please let me know about your decision on how you wish to proceed.

Dear mj4285,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

This is nothing but a complete and total scam. They have stolen my deposits.

Upi txns cannot be reversed else they would not offer them. They cannot be chargeback.

It proves bc game is a rogue casino and won't hesitate about lying, cheating. If customers could charge back bc game would not offer upi txns in the first place.

All games have bugs bonus are a joke customer service is a joke and no money si safe here.

They have not credited my deposits despite all proof it is a rogue casino and you should avoid and you will be scammed here. Don't mark it as resolved and this case should serve as a warning for anyone who puts money here today me tomorrow you.

Thanks for your reply.

I am sorry you feel this way. and I am sorry we could not be of more help on this occasion. Since you disagree with the proposed solution there is no further action that we can take and the complaint will be closed.

Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.