BC.Game Casino - Депозит гравця залишається незарахованим.

Hi. I have deposited amount of rs 44000 in bc game account and it was not credited in my gaming account but got debited from my bank account..I already contacted my banks and told them where the amount of the transaction I made went. They told me that it was successfully credited to the merchants account. The bank accounts of merchants in bc-games have been credited. I contacted bc game support for the help by giving them all the details like screenshot of transaction my Bank statement and video of transaction but The refund has not been received yet It has been more than 6 days now. This amount has been credited to the bank accounts of the merchants through whom deposits are made in bc Games long ago. But they have not transferred this amount to my game's wallet. This is completely bc Games's mistake and eGames is responding to this. I complied with the customer support of bc -games many times but they failed me. The reason is that the amount has not been credited. I sent them the statement. I sent the entire proposition to the customs and support of Bc Game but they did not take any action against the merchants and neither my amount was credited to my wallet. I Hope you will understand and do the needful to settle this issue

Thank you

Dear Shubham1128,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Thank you sir , what should I do now ? Do ul need any details of the transaction then please let me know ,please help me sir to get the money.

Hi,

Please provide the order number, bank statement from the date of transaction to today, and a video proof. Please follow the guidelines for video proof, as mentioned below. You can send this video to panda@bcgame.com. Please also mention the link to this complaint for verification.

Steps to follow for video proof:

1. Prepare two devices: one to execute the appeal process and the other to record the entire procedure. If using a computer, ensure the website URL is always visible.

2. Navigate to Google Play or the App Store on the first device.

3. Locate and launch your bank or payment service app by searching for it in the store.

4. Log into your banking app and conceal your password during the process.

5. Access and display your profile or account details, including the account name and number.

6. Proceed to the transaction history section and present the most recent transactions, covering both incoming and outgoing payments that correspond with the time of the purchase. These should be in the same currency and from the account used for the transaction.

7. To highlight a particular payment, select it from the transaction list to show its details.

8. Provide comprehensive information about the selected transaction, including the total amount in currency, sender/receiver's name, account number, transaction date and time, and current status.

Best Regards

PANDA - BC.GAME

Sir, I have sent the video proof and account statement by email to panda@bcgame.com

Dear BC.Game,

Can you please advise if the player forwarded the documents and the video correctly?

Is there anything else required from him?

Looking forward to hearing from you.

Regards,

Nick

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

We have checked with our bank and merchants, but this payment hasn't been received in any of our accounts. We request the user to reach out to the user to raise a complaint with their bank and get a refund by the bank.

Best Regards

BC.GAME

Dear Shubham1128,

Would it be possible to forward the deposit confirmation and the communication with your bank where they confirm this payment?

Please send it to nikolas.b@casino.guru.

Regards,

Nick

Dear Shubham1128,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.