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I've been waiting for a payout of €500 since 10/3/22, the terms and conditions state a processing time of 3 working days. When asked in the customer chat, many withdrawal requests were pointed out, one should be patient and not worry. I'll let you know when the money arrives.

Ich warte seit 3.10.22 auf eine Auszahlung über 500 € , in den Allgemeinen Geschäftsbedingungen werden 3 Werktage Bearbeitungszeit angegeben. Bei Nachfrage im Kundenchat wurde auf viele Auszahlungsanfragen hingewiesen, man solle sich gedulden und sich keine Sorgen machen. Bei Geldeingang werde ich mich melden.

Dear Erdie777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. If you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Money was transferred today, but my nerves can't take it. I want a casino that pays out in a day at the latest, at the latest...a week is definitely too long.

Geld wurde heute überwiesen, aber meine Nerven machen das nicht mit. Ich will ein Casino, das spätestens nach einem Tag auszahlt, spätestens...eine Woche ist definitiv zu lang.

Awesome news, Erdie777. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.