Bankonbet Casino - Відкликання гравця, здається, затримується.

HEY!

The casino wont process my withdrawals, always they say that "soon" or checks being done. They promise withdrawals processed in 3 days. But now fifth day already. Im very concerned about my money. I have three 500 withdrawals pending. First is being made in 6.6.23, second in 7.6 and the third one in 8.6. First withdrawal I made in fourth or fifth june, but they cancelled for no reason. Official reason for cancellation was "technical issue" and of course when I made new withdrawal those three prosessing days started from the beginning.

I have also 200euros in game account and Im not able to withdrawal those funds cause having three pending withdrawals. I have contacted casino in live chat and via email but nothing concretic help.

Dear Bowman,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Dear Bowman,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.