B7 Casino - Відкликання гравця відкладено.

My withdraw of €630,04 declined for the 4rd time, i am full verified, after my withdraw my account is disabled...

They didnt sended not even a email to me..

I know B7 casino is a trusted online casino, but if they pay me then i will give them 5 stars🙌

Dear Bankman-Fried,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with B7 Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Did you achieve your current balance with the help of a bonus? 
• Send me your attempts to communicate and resolve the issue with the casino to my email at tomas@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hey Tomas,

I was a player at B7 Casino for about half a year, and since yesterday my account has been permanently closed

I earned the amount I won through mainly slot games and some sports bets✅️

I did not used any bonuses✅️

I rarely play at B7 Casino, they paid me out a few months ago with the Mifinity payment method, which went very smoothly, and after a while I deposited again and won a good amount, and then they suddenly make it very difficult to pay out..

Regards,

E***

The last reply of B7 Casino to me by email 2 days ago :

" I hope you are well,

Your account has been closed as a result of an administrative decision due to the provision of inaccurate information concerning your location. Please be advised that this decision is in compliance with our terms and conditions, which are available at the bottom of our main page. We encourage you to review our terms at the following link: https://b7casino.com/terms "

Total nonsense just not to pay out🫣

I have been a member of B7 Casino for about six months, I have never been told or indicated that Dutch people are not allowed to play at B7 Casino, and if you look at their Trustpilot reviews you will see that Dutch people have recently left a review, and also why should I not receive my winnings? They did let me deposit and are still sending me promotional emails..

I played according to the rules and did not use any bonuses while winning this amount✅️

Im waiting for your response Tomas👍

Received today a new email response from B7 Casino and

Hello ****

I hope this email finds you well.

Your account closed immediately after it was verified that you’ve entered false information regarding your country:

"5.7. All information you provide to the Casino during the term of validity of this agreement must be true, complete, and correct. You must notify the Casino immediately of any change to this information."

We have not found any grounds for a refund as the sum of your withdrawals exceeded the amount of your deposits.

Let us know if you have any more questions, we are always here to help"

------------------------------------------------------

And now my response to them email :

Hello B7 Casino,

I have never entered another location! why should I lie about which country I live in? what undue advantages would I have gotten from that? and what does my winning money have to do with the account information provided?

You also know that this is not an acceptable reason for not paying out my deposit + winnings.

and why did you previously approve a payout to my Minfity Account? When I did it was a very small amount, but then paying out was no problem, and you also accepted my most recent deposit via Cashlib voucher, why didn't you stop me in this matter?

just be honest and professional, pay me my €630.04 euros that I am entitled to and keep my account closed🙌

Let me know

Regards,

E***

I have never used VPN, according to B7 casino I would have chosen France as my country of residence when registering, but the address details are from the Netherlands.

I would never give up another country, and what good does that do me? what would my undue benefits be if I were registered in France? Totally bullshit from B7 to not pay me out🙈🙈

I have been gambling at various online casinos for years, legal and illegal, but I have never experienced this before.

B7 casino still allows Dutch people to their casino, people from my area still play at B7 to this day, I know a few😅😅

The last email response i received today from B7 Casino :

"Greetings, E***

We are contacting you regarding the issue you've addressed us with previously.

The decision on the request of yours is final and is not subject to reconsideration.

Your account closed immediately after it was verified that you’ve entered false information regarding your country:

5.7. All information you provide to the Casino during the term of validity of this agreement must be true, complete, and correct. You must notify the Casino immediately of any change to this information.

Thank you for your understanding and feel free to contact us anew whenever an issue occurs! "

I'm sure they know they're wrong, but they don't want to admit it, it makes me so tired😬

I will continue until I have received my winnings, no matter how long it will take📌

Thanks for your patience.

Could you please clarify that upon verification of your residence you provided documents proving you reside in the Netherlands?

Could you please clarify which type of document you provided to your knowledge?

Hi Tomas,

I used a recent letter from the government as a verification document of my address and it clearly states my name, address details + country, according to B7 Casino my address details are correct except for the country specified, but I don't believe that.

Thank you very much, Bankman-Fried, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru)  who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Okay thanks, and do I have to send Michael any documents, screenshots of documents about this case or is that not necessary?

The last message from B7 casino today :

"Greetings E****

We are contacting you regarding the issue you've addressed us with previously.

As was stated previously - The availability of the services cannot be construed as an offer or invitation by us to use the services in a country where such use is illegal. Also as stated earlier, any information you provide to the Casino must be true, complete and correct, if this condition is not met, winnings may be confiscated due to false information. Your withdrawal amount was more than the deposit amount, there is no reason for a refund. Thank you for your understanding and feel free to contact us anew whenever an issue occurs!

Best regards,

Andreas,

Support Team"

My response at their email :

Good Evening B7,

What a lot of nonsense, B7 Casino is illegal throughout Europe, you allow players from excluded countries to create an account and deposit money, but when you have to pay out, it is suddenly the player's fault. It doesn't work that way and it is also punishable.

I have not entered any false residence details, and if so, prove it, but you will not do that because you know the answer to that yourself.

Casino Guru would like to contact you regarding this matter..

Regards,

E****

They are now really trying not to pay players from various European countries by indicating that their services are prohibited in the country of registration, this is not the fault of the player but of the casino!

Hello Bankman-Fried,

I'm Michal, and I have taken over your complaint. I have reviewed your case including the evidence you have provided us and I will contact the casino to see if I can help.

We would like to invite B7 Casino to join the conversation.

Dear B7 Casino,  

While I acknowledge the importance of players verifying the list of "restricted" countries prior to registering at a casino, I have not identified the Netherlands as a prohibited country within your terms and conditions. Could you please provide me with evidence indicating that the player registered from a restricted country in their profile information to my email michal.k@casino.guru? If this is the case, how is it that the player's identity, along with their documentation, was verified and their account successfully passed the verification process?

Hi Michal,

I'm very curious to see if they will respond here at Casino Guru🤔

But i hope we can find a solution for this case🙏🙌

This is a shame about B7 Casino, you would expect that as an honest provider of gambling services, a player who has violated the house rules should also be able to demonstrate evidence of this and provide clarity.

B7 casino has responded to various other complaints via this forum Casino Guru, I am very sure that they think they can easily scam me and continue where they left off, the scary thing about this is that they can do this to any player as soon as they want to pay out, they know very well that they have no proof to show and that is why they say nothing in this case.

As a Dutch person, a clear message, DO NOT CREATE AN ACCOUNT HERE!🙏

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello, dear all!

Dear Bankman-Fried, we really appreciate you taking the time to let us know about this issue.

Rest assured, that we carefully consider each situation on an individual basis. Moreover, we operate in strict accordance with our terms and conditions, which we strive to uphold consistently.

While analyzing your account, we noticed a discrepancy in the data, which, according to paragraph 5.7 of the terms and conditions ("All information you provide to the Casino during the term of validity of this agreement must be true, complete, and correct. You must notify the Casino immediately of any change to this information"), is a violation, which was the reason for closing the account.

Dear Michal, we have provided you with evidence on the basis of which the player's account was suspended.

We hope for your understanding.

Best regards,

B7Casino team.

You keep saying the same thing, but you don't provide any proof? B7 paid me a few months ago via Mifinity and now that I suddenly win more money, you are now making a problem out of this. I don't even know what I did wrong, so how can I keep you informed? This is really unfair, and I think it's a shame that B7 Casino doesn't even come up with a solution, because you can't treat customers like that😮‍💨😮‍💨

I have been playing at various online casinos for years, but I have never experienced anything like this...

Is there anything left to arrange? Michael?

Thank you for all the information and evidence provided, B7Casino team.

Dear Bankman-Fried,

After thoroughly reviewing the information and evidence provided, I regret to inform you that I am unable to pursue your case further. I understand your confusion regarding the verification messages from your account. However, those are automated notifications sent when players upload their documents. Any discrepancies between the information entered in your casino account and the provided documents are typically discovered during the manual review process, which is triggered once a withdrawal request exceeds a certain threshold.

During this review, it was found that you listed France as your country of residence instead of the Netherlands. Unfortunately, this constitutes a breach of the casino's terms and conditions, as was communicated to you by the casino team. According to the agreement, all information provided to the casino must be accurate, complete, and up-to-date. Any changes to this information should be promptly reported to the casino.

With this in mind, we are forced to close your complaint as rejected. While you may disagree with our decision, we are forced to side with the casino in this instance. If you want to pursue your complaint further you can submit a complaint to the licensing authority, but we are unable to provide any assistance with this matter anymore.

I regret that I could not be of more assistance. Please feel free to reach out if you encounter issues with this or any other casino in the future, and we will do our best to help.

Best regards,

Michal

Casino Guru