AmunRa Casino - Гравець вважає, що виникла затримка із виведенням коштів

I made a withdrawal on 09/03 for 600 and it hasn't arrived in my account, I go to the chat and they say it's in the payment queue, at first they asked for 3 working days, 3 days have passed and no payment, and the payment I asked for is via pix (instant payment) made in seconds.

Eu fiz um levantamento dia 09/03 no valor de 600 e não chega na minha conta , procuro o chat e eles dizem que está na fila de pagamentos no início pediram 3 dias úteis se passaram os 3 dias e nada do pagamento, sendo que o pagamento que eu pedi é via pix ( pagamento instantâneo) feito em segundos.

Dear Gildemberg,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear Gildemberg,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good afternoon the casino has already paid my withdrawal , thanks for the support you guys are the best 👏

Boa tarde o casino já pagou minha retirada , obrigado pelo suporte vocês são os melhores 👏

Dear Gildemberg,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Nick Bacon

Casino.Guru