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Delayed withdrawal

Dear cg8qcmkqnd, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint.

Could you please advise when exactly you requested this withdrawal? Have you made any successful withdrawals before?

Thank you in advance for your reply.

Best regards, 

Kristina

Dear cg8qcmkqnd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I made the withdrawal on Jan 11, was told processed and was verified, and since then I never received it, they told me to give my bank the reference number so I did but they told me the number really doesn’t do anything unless they did deposit the money then the reference number is usefull, so many times I’d go to live chat and be told it’s gone through and should be there, then they started blocking my chat were I no longer can talk to a live agent

Thank you for your reply, cg8qcmkqnd. Have you made any successful withdrawals before? Could you please advise us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? Please post a screenshot of your withdrawal history here in this thread if possible.

Dear cg8qcmkqnd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, did you get the screenshot I sent of the withdrawal, it says complete but nothing

No, I have not received any screenshots. Can you send them again?

It won’t let me post the screen shots

You can forward them to kristina.s@casino.guru. 

Dear cg8qcmkqnd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Did you receive my email that had my screenshots

Yes, thank you. Could you please also forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear cg8qcmkqnd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I’m still here and what’s the status

I haven't received the communication between you and the casino. Could you please forward it to me so we can proceed with this complaint?

Dear cg8qcmkqnd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.