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I made a withdrawal request of 820$ on 03/10/2022 07:16 hrs. Previously withdrawal request of 920$ raised on 16/09/2022 05:40 hrs.

Again withdrawal request raised of 450$ 15/09/2022 07:16 hrs.

But every time they excused that it is not possible now, You can use another method. Why i use another method.

Dear sky58,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sky58,

Have you received your withdrawal from the casino yet?

I have not received so far.

Thank you for your reply, sky58. Have you made any successful withdrawals before? Could you please confirm that you have passed the verification?

Have you accumulated your winnings with or without an active bonus?

All the required document for account verification already sent to them. I made four withdrawal request till date but none of them received successful, Every time they they said that your withdrawal not possible now try another method. I do not have another method because verification of other method is difficult. As you know that i am indian.

sky58, could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

2022/10/03 17:21 820 EUR requested withdrawal still pending. Casino insisting me to try different method, that is not easy for me too.

Please note I have not received any emails from you with the communication between you and the casino. Moreover, could you please advise if you tried an alternative withdrawal method as suggested by the casino?

I did not try alternative method suggested by casino that is Ezee Wallet. Can i withdraw it from SKRILL?

I got the money thru Skrill account just now. Thank you casino guru for your great efforts.

Awesome news, sky58. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.