888Starz Casino - Гравець скаржиться на комісію казино.

Dear Sir/Madam! I believe that the casino violated my rights by withholding 10% from the withdrawal of my funds.

$112.67 was withheld from the first withdrawal.

The casino withheld $190.00 from the second withdrawal.

The casino justified this by the fact that this is a payment for the services of a payment system.

I was not notified about the commission deduction in advance and, as far as I know, payment systems withhold a commission of 2-3%, and not 10%.

I believe that the casino decided to profit from the funds I withdraw and in doing so violated my rights.

Please help me understand the situation and return my 302.67 US dollars.

Dear biggym2333,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that your account has been fully verified in the past? Have you received any successful payments previously? Have you accumulated your winnings with or without an active bonus? Is your account still active and are able to play there?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Nick

Good afternoon! The account was successfully verified. Successful (without commission deduction) payments were received earlier. The winnings are accumulated without an active bonus. The account is active and I can play.

Thank you biggym2333 for all the information, I will now forward your complaint to my colleague Tomas who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello biggym2333,

I will be assisting you with the complaint from now on. I would like to ask 888Starz casino to join the conversation. 888Starz Casino, could you explain the sudden 10% withdrawal fees?

Hello. 

During the verification of the player's activity on our platform, the decision was made not to reimburse service charges imposed by payment systems on deposits or withdrawals, which 888starz usually reimburses. In accordance with the terms and conditions, item 7 subitem 10. 

All actions by the administration of the company 888starz.bet are strictly regulated by the terms and conditions stated in the Terms and Conditions section of our website.

Kind regards, 

888starz.bet team. 

Unfortunately, after gathering all the necessary information, we are rejecting this complaint as unjustified.

Considering the circumstances, we believe that the casino was justified in making use of rule 7.10 and we respect their decision not to reimburse the service charges imposed by payment systems on withdrawal.

I'm sorry we were not able to help you with this one, but please do not hesitate to contact us in the future if you run into any issues with this or any other casino.