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I have been trying to withdraw my prize for more than 40 days and have submitted all the required documents over 10 times. Despite making contact every day and even having my account deleted, they are claiming that everything is in order with the withdrawal but haven't deposited the funds. At this point, I am sending emails and receiving no replies.

Estou a mais de 40 dias tentando sacar meu prêmio já enviei todos os documentos mais de 10 vezes,entro em contato todos os dias e acabaram excluindo minha conta ,dizem q está tudo certo com a retirada mas não depositam o valor ,nesse momento mando email e não tenho resposta.

Dear juroberta33,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please advise if you've received any confirmation regarding successful KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear juroberta33,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I received an email from them, saying that everything was fine with the account documents 10 days ago. Yesterday they sent me an email asking me to send the account details again

Recebi um e-mail deles, dizendo que estava tudo certo com os documentos da conta a 10 dias atrás .ontem me mandaram um e-mail pedindo para eu enviar os dados da conta novamente

I sent the documents and details of my account several times because I sent so many emails they deleted my account and now I don't have access to anything, only the email I send and I only receive an automatic response, I won this prize with real money so there's no reason of them not paying is just demonstrating that it is not a reliable casino because to receive the deposit they are very quick now to pay what is rightfully ours, non-pagan

Enviei diversas vezes os documentos e os dados da minha conta de tanto que mandei email excluíram minha conta e agora não tenho acesso a nada somente email que eu envio e só recebo uma resposta automática, eu ganhei esse prêmio com dinheiro real então não tem o porque deles não pagarem só está demonstrando não ser um cassino confiável pois para receber o depósito sao bem rápidos agora para pagar o que é nosso por direito não pagão

Thank you very much for your reply, juroberta33. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. 

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

I accumulated without bonuses in real money they told me that everything was ok for the withdrawal the times I sent the documents

Acumulei sem bônus em dinheiro real eles me falaram que estava tudo certo para o saque as vezes em que mandei os documentos

I sent you to your email some communications between us, including the last one

Te enviei no seu email algumas comunicação entre nós inclusive a última

Thank you very much, juroberta33, for your cooperation. I will now transfer your complaint to my colleague Natalia (natalia.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hi juroberta33,

I've just reviewed your case and am sorry to hear about your struggles with the withdrawal of your funds. I will try to help you by contacting the casino. We'll see what can be done when they reply.

Dear 888 Casino, I'd like to invite you to join this conversation and participate in the resolution of the player's complaint. Could you please share more information regarding the case? Would you please specify if the manual withdrawal was already processed from your side? According to the emails the player received from you, it should have been done about a week ago.

I'm looking forward to hearing from you. In case of any supporting evidence, feel free to send it to my email natalia.b@casino.guru.

Kind regards,

Natalia

Thank you ☺️

Obrigada ☺️

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Juroberta33,

I've checked your concern and I can see that it is still with our relevant team. They are still reviewing your account and documents. But don't worry since I can see that you we're able to send your documents couple of weeks ago I've sent a follow up request to their Supervisor to provide an update and contact you via email in the soonest possible time. We appreciate your patience.

Regards,

888team

I received an email on the 7th saying that I would receive my deposit within 10 business days. You 888 have no respect for the player and now you come here after almost 60 days trying to tell me that you are analyzing it? That's right ?

Eu recebi um e.ail no dia 7 dizendo que em até 10 dias úteis receberia meu depósito vocês 888 não tem respeito nenhum ao jogador e agora você vem aqui depois de quase 60 dias tentando me dizer que estão analisando? É isso mesmo ?

When it comes to receiving our deposit, it's immediate, today we have practically automatic electronic transactions, what it seems to me is that you really are a fraud, I hope no one else deposits at your casino because to receive 150 it's already like that, imagine who wins real money This is a huge shame, I hope this message reaches as many people as possible, don't believe in this casino because waiting 60 days for a withdrawal is absurd

Na hora de receber o nosso depósito é imediato hoje temos transações eletrônicas praticamente automáticas o que está me parecendo é que realmente vocês são uma fraude espero que ninguém mais deposite no cassino de de vocês porque para receber 150 já está assim imagina quem ganha dinheiro de verdade isso é uma vergonha sem tamanho espero que essa mensagem chegue ao máximo de pessoas possíveis não acreditem nesse cassino porque esperar 60 dias para um saque é um absurdo

Hi Juroberta33,

Again we do apologize for any inconvenience. Normally withdrawals are process immediately but since there's a check that's being done on your account this takes a bit longer than usual. Also we no longer have access to this on our end as only our relevant team/security team has access to it so we're also waiting for their update. We understand how you feel and don't worry we'll do everything on our end to make sure that this can be resolve in the soonest possible time by continuously chasing this to our relevant team. Thank you for your understanding.

Sincerely,

888team

I honestly don't understand, account verification? Did you delete my account when I tried to withdraw what I won, because the deposit for you is not verified? This is fraud, there is no other name, you are a fraudulent casino

Sinceramente não entendo não , verificação de conta ? Vocês excluíram minha conta quando tentei sacar o que ganhei, porque o depósito pra vcs não tem verificação? Isso aí é fraude não tem outro nome vocês são um cassino fraudulento

I just received the following email:

I hope my email finds you well.

Juliana, So that we can reprocess the transaction, please provide us with the following details of your bank account where we can redirect the funds:

- Name of the account holder;

- Country;

- Bank name;

- SWIFT BIC code;

- IBAN / Account number

Thank you very much for your understanding and I will wait for your response.

Acabo de receber o seguinte email :

Espero que meu e-mail encontre você bem.

Juliana, Para que possamos reprocessar a transação, forneça-nos os seguintes dados de uma conta bancária sua para onde possamos redirecionar os fundos:

- Nome do titular da conta;

- País;

- Nome do banco;

- Código SWIFT BIC;

- IBAN / Número da conta

Muito obrigado pela sua compreensão e aguardarei sua resposta.

This is the 4th time I send my data to the casino, I send the data I receive an email saying that within 10 working days I will receive my amount after a while they send me the same email again asking for the data, can anyone help me is there any other way of reporting this casino to expose on social media what they do to players Casino guru please guide me.

Essa é a 4 vez que envio meus dados para o cassino, envio os dados recebo um email dizendo que em até 10 dias úteis vou receber meu valor passa um tempo eles voltam a me mandar o mesmo email pedindo os dados, alguém pode me ajudar existe alguma outra forma de denúncia esse cassino expor nas redes sociais o que eles fazem com os jogadores Casino guru por favor me orienta.

Hi there,

I can assure you that your concern has been forwarded to the relevant team and is currently being checked. I highly suggest to allow up to 72 hrs. for a response via email. Thanks for your patience and understanding in this matter.

Kind regards,

888 Team

You are reading what I wrote above, I received the email today asking me again for my details, they didn't make my deposit and they still asked me for the details again for the tenth time, this is not moving forward, I'm just going in circles, I want to receive my money

Você está lendo o que eu escrevi acima, recebi o email hoje me pedindo novamente meus dados não fizeram meu depósito e ainda me pediram os dados novamente pela décima vez isso não está caminhando pra frente só andando em círculos quero receber o meu dinheiro

I want a concrete answer, not what you're telling me there

Quero uma resposta concreta não isso que você está me falando aí

I have no patience or compression but I've been listening and receiving the same thing for 2 months, @cassinoguru help me report this 888 casino everywhere possible and warn people about them so that others don't fall for this scam

Eu não tenho paciência ou compressão mais estou a 2 meses ouvindo e recebendo a mesma coisa, @cassinoguru me ajude a denunciar esse cassino 888 em todos os lugares possíveis avisar as pessoas sobre eles para que outros não caiam nesse golpe

Dear 888 Casino team, would you please at least specify what is the deadline for reviewing documents? We certainly understand that verification checks can take some time, but since it's been over a month already, which is enough, the verification checks should be completed as soon as possible. In the meantime, the player was told that her withdrawal request had to be processed a few times already, however, it obviously wasn't.

So we'd like to ask you to speed up the process.

Hi Juroberta33,

We've checked this with our relevant team now and confirmed that the informed that was asked yesterday was for a manual withdrawal of your funds. If you we're able to provide the details needed the withdrawal is going to be process and once it's done and approve you should be notify via email.

Regards,

888team

I already passed all the data again

Já passei os dados todos novamente

Dear juroberta33, have you received any notification from the casino regarding your withdrawal request, if it was already processed?

Hi juroberta33,

That's great to hear! Once the documents have been checked, our support team will contact you right away. Kindly allow up to 72 hrs. for an update. Thanks for understanding.

Kind regards,

888 Team

Dear Casino Guru, I received a message asking for a different account to make the withdrawal, I sent the account 3 days ago but so far I have not received any news or an automatic receipt email

Caro cassino Guru recebi uma notícia pedindo uma conta diferente para fazer o levantamento, mandei a conta a 3 dias mas até agora não recebi nenhuma notícia nem um email automático de recebimento

@casino888 I didn't understand your message, will you get in touch immediately or within 72 hours?

I sent data from a new account 3 days ago and I haven't heard any more.

@casino888 não entendi sua mensagem vocês vão entrar em contato imediatamente ou em até 72 horas ?

enviei dados de uma conta nova a 3 dias e não tive mais notícias.

Hi there,

I can confirm that we have received your email. Kindly allow up to 72 hrs. for an update via email from our support team.

Kind regards,

888 Team

Good morning I don't know what to do anymore after all these days I sent a different bank account with all the correct details because they were claiming that the other one I sent was invalid, I now sent another account with all the correct details and I received this email above claiming again that the account is not valid

Bom dia não sei mais oque fazer após todos esses dias mandei uma conta bancária diferente com todos os dados corretos pois estavam alegando que a outra que eu mandei era inválida, mandei agora uma outra conta com todos os dados corretos e recebi esse e-mail acima alegando novamente que não a conta é valida

I'm losing hope of receiving what is my casino 888 is the worst casino I've ever seen to pay what is the player's direct unfortunately it's a scam since October 19th I've been trying to recover what belongs to me

Estou perdendo a esperança de receber o que é meu cassino 888 é o pior cassino que já vi para pagar oq é o direto do jogador infelizmente é um golpe desde o dia 19 de outubro tento resgatar o que me pertence

When it was time to receive my deposit, they received it in pix quickly, no time to pay me, they did that, the only word I can express is revolt and indignation

Na hora de receber o meu depósito, receberam em pix rapidamente não hora de me pagar fazem isso a única palavra que posso expres é revolta e indignação

Dear juroberta33, thank you for the updates.

Dear 888 Casino, I'd like to ask you for an explanation. Why the manual withdrawal couldn't be processed? Based on the player's words, she has provided you with bank details for a few accounts, however, the payment failed each time. Have you been experiencing technical problems? Should the player try to use another payment method? What are your suggestions to resolve the situation?

I would like it to be indicated what the account error is because I have already indicated two different accounts

Gostaria que fosse indicado qual é o erro da conta pois já indiquei duas contas diferentes

Hi juroberta33,

I can see that this is still being checked. Rest assured we'll do our best to get this sorted as soon as possible. Please check your email from time to time as we might need some details in order for us to process your withdrawal. We'll also assist you from there.

Sincerely,

888 Team

Hello casino 888, how do you come here on the forum without any information, again my withdrawal was returned claiming invalid bank account details, can you answer which data is invalid? Because I already sent two different bills????? @cassinoguru it won't be possible for me to be going through this, help me find another way to report the 888 casino, it's clear that they are defrauding me because they don't want to pay what is mine

Olá cassino 888 como você vem aqui no fórum sem informação alguma novamente meu saque foi devolvido alegando dados da conta bancária inválida, você consegue responder qual é o dado inválido? Pois já enviei duas contas diferentes????? @cassinoguru não será possível eu estar passando por isso me ajude a arrumar outra forma de denúnciar o cassino 888 é nítido que eles estão me fraudando pois não querer pagar o que é meus

This is absurd, they're trying to beat me out of fatigue, but I'm not going to stop, I'm going to look for every possible way to expose this situation on the internet so that other players don't fall for the same scam.

Isso é um absurdo estão querendo me vencer no cansaço, mas eu não vou parar vou procurar todas as formas possíveis de expor essa situação na internet para que outros jogadores não caiam no mesmo golpe

Hi juroberta33,

We understand and respect your decision about this.

However, rest assured that this is now under our relevant team and we're doing our best to get this sorted as soon as possible.

Sincerely,

888 Team

Can 888 Casino tell me which data is invalid on my account?

Cassino 888 pode me responder qual o dado está inválido na minha conta ?

If you want to make me give up when I'm tired, you won't be able to do it, I'll try forever if necessary, it's disrespectful to the player, what are you doing, pay what belongs to me, that's all I'm asking for, what's mine

Se vocês pretendem me fazer desistir no cansaço ,não vão conseguir vou tentar eternamente se necessário é um descaso com o jogador oque vocês estão fazendo paguem oque me pertence é somente isso que estou a pedir o que é meu

Hi juroberta33,

We understand this can be very frustrating, however rest assured that this has been escalated already.

We'll send you an update as soon as we received one.

Sincerely,

888 Team

I have already sent the bank details again, I need a position regarding what is happening with the bank details because otherwise this will not be resolved because I send the details and you send them back saying they are invalid, what is the problem with the bank details I need this answer! ?

Já enviei os dados bancários novamente, preciso de uma posição relacionado a oque está acontecendo com os dados bancários porque senão isso não será resolvido pois eu envio os dados vocês devolvem dizendo que são inválidos , qual é o problema com os dados bancários preciso dessa resposta !?

Dear 888 Casino, have there been any updates? It's been 2 weeks since the player sent you bank account details for a manual withdrawal as well as an alternative one, however, there's been no explanation of why the payment hasn't been processed yet.

We asked the same thing a week ago, I believe it's been enough time to review the issue now.

Hi Natalia,

Having this checked, it appears it did not go through as we need updated bank details to withdraw.

@juroberta33, can you please send us an email again with the updated bank details so we can process them again please.

Hoping to hear from you soon.

Sincerely,

888 Team

Hi @Natália, I sent it 3 days ago, I sent it from two different banks

I need you to give me the information about what the problem is with the account, because I sent data from active accounts and it's still correct, you still don't accept it, what's the problem with the accounts I'm sending?

You have shown total disregard for my situation, it is a low value but it is mine and I want to receive it.

Olá @Natália já mandei a 3 dias , já mandei de dois bancos diferentes

preciso que vocês me passem a informação de qual é o problema com a conta qual informação porque eu mandei dados de contas ativas e correto mesmo assim vocês não aceitam,qual é o problema com as contas que estou enviando?

Vocês tem demonstrando total descaso com a minha situação é um valor baixo mas é meu e quero receber .

@natalia

So Natália, it won't do any good for me to follow the bill because they don't accept the bill and they don't say the reason, they don't give an alternative, what it really looks like is that they are doing it on purpose because there is no other explanation, nowadays we have several ways to get money in for accounts it's something really bad since October 19th I've already sent more than 100 emails to the casino, 888 who deleted my account so I can't even ask for assistance in the online chat you are my only hope of receiving what belongs to me

Então Natália,de nada vai adiantar eu seguir mandado a conta pois eles não aceitam a conta e não falam o motivo não dão alternativa o que parece mesmo é que estão fazendo de propósito porque não existe outra explicação hoje em dia temos diversas maneiras de ingressar dinheiro para contas é algo realmente muito ruim desde o dia 19 de outubro já enviei mais de 100 email para o cassino ,888 que excluiu minha conta sendo assim não tenho nem como pedir assistência no chat online vocês são minha única esperança de receber o que me pertence

Hi juroberta33,

It shows here in our records that your bank rejected the transaction.

Please contact them and let us know once you have updated details or other bank account that we can use to process the withdrawal.

We understand that the severity of the situation, however, rest assured we're doing our best to get this sorted as soon as possible.

Sincerely,

888 Team

Could you show me some document saying that the bank rejected it? I contacted the two banks and I even sent two different bills and they informed me that all the data is correct and there is no obstacle to receiving the amount, can you send proof here that the bank rejected it? And why did you also reject it? I made the deposit for you in pix, do you know pix? In this modality you receive the money instantly, would you also like you to explain to me why you receive it in pix and don't pay in pix?

Please answer my questions.

Você poderia me mostrar algum documento dizendo que o banco rejeitou ? Entrei em contato com os dois bancos que inclusive mandei duas contas diferentes e eles me informaram que todos os dados estão corretos e não existe empecilho para receber o valor , consegue mandar provas aqui que o banco rejeitou ? E também rejeitou por qual motivo ? Eu fiz o depósito para vocês em pix , você conhece o pix ? Nessa modalidade você recebe o dinheiro na hora, gostaria tbm que me explicasse porque vocês recebem em pix e não pagam em pix?

Por gentileza responda minhas perguntas.

@Cassino 888 I just contacted the bank and there is no obstacle for the deposit to be made into my account, I even asked for an official document and letterhead from the bank proving this and it automatically demonstrates your bad faith, when will you resolve my situation I want to receive my money

@cassino 888 acabo de entrar em contato com o banco e não existem nenhum impecilho para o depósito ser feito em minha conta inclusive pedi um documento oficial e timbrado do banco provando isso e automaticamente demonstra a má fé de vocês , quando vão resolver a minha situação quero receber o meu dinheiro

The bank reported that no deposit attempt was made

O banco informou que não foi feita nenhuma tentativa de depósito

Hi juroberta33,

Can you send us an email of your bank statement showing all the details so we can compare and verify?

Hoping to hear from you soon.

Sincerely,

888 Team

@casino888 I already sent it yesterday before lunch, it's already in your email but if you want I'll send it again right now

The bank provided me with a document with my bank details to receive this international deposit and even sent it in English.

Right now I just sent the document again

@casino888 já enviei ontem antes do almoço já está no email de vocês mas se quiser mando novamente agora mesmo

O banco me forneceu um documento com meus dados bancários para receber esse depósito internacional mandou inclusive em inglês.

Nesse exato momento acabo de enviar o documento novamente

Hi juroberta33,

Can you provide us with the reference number please so we can forward this to our payments team?

Hoping to hear from you soon.

Kind regards,

What do you mean what number? Could it be clearer? Do you want me to put my bank details here? I explained above that I sent you the bank details in a file by email 2 days ago and I sent them again today by email data that the bank itself provided so there is no error, just get the details and deposit my money

Como assim que número? Pode ser mais claro quer que eu coloque meus dados bancários aqui ? Te expliquei acima que te enviei os dados bancários em um arquivo por email a 2 dias atrás e reenviei hoje novamente por email dados que o próprio banco forneceu então não tem nenhum erro é só pegar os dados e depositar meu dinheiro

@cassino888 you come here to respond and say a lot of things and don't answer anything, you just walk around in a circle, you won't be able to make me give up, I want what belongs to me

@cassino888 vocês vem aqui responder falam várias coisas e não respondem nada só andam em círculo vocês não vão conseguir me fazer desistir quero oq me pertence

@casinoguru help me I sent the bank details again and look what they sent me asking again for what I've already sent several times It's not possible

@ cassinoguru me ajudem enviei os dados do banco novamente e olha oque eles me mandaram pedindo novamente oque já mandei diversas vezes não É possível

Dear 888 Casino, would you please send me any proofs (screenshots), where we can see that your attempts to process a manual withdrawal failed or, as you mentioned previously, were rejected by the player's bank? Please, send it to natalia.b@casino.guru, thank you.

@cassinoguru again I received an email saying that my bank details are invalid, I sent data from two different banks including data provided by the bank itself translated into English and I just received a new email, saying that my bank details are invalid, that's not it It's true, the bank itself provided all the correct data for this transfer and informed me that there were no attempts to make international deposits into my account, the casino simply doesn't want to pay, honestly, causing such an inconvenience for little money, I imagine a player who wins a large amount of money, help me resolve this issue because I honestly don't know what else to do.

@cassinoguru novamente recebi um e-mail dizendo que meus dados bancários dão inválidos, mandei dados de dois bancos diferentes inclusive dados fornecidos pelo próprio banco traduzidos para o inglês e acabo de receber um novo email, dizendo que meus dados bancários são inválidos, isso não é verdade o próprio banco forneceu todos os dados corretos para essa transferência e me informou que não houve tentativas de depósitos internacionais em minha conta o cassino simplesmente não quer pagar, sinceramente gerar um transtorno desse por pouco dinheiro fico imaginando um jogador que ganhar uma quantidade grande de dinheiro, me ajudem a resolver essa questão pois não sei mais oque fazer sinceramente.

And I honestly don't know why your website marks a casino as trustworthy that does this to the player, of course they are not serious and do not provide any assistance to the player, it is frustrating to see a house that makes millions do this to those who give the money For them, people bet and rarely win anything. When they win, they go through a situation like this for practically 3 months sending emails every day and nothing.

E sinceramente não sei o porquê do site de vocês marcarem um cassino como confiável que faz isso com o jogador é claro que eles não são sérios e não dão assistência nenhuma ao jogador é frustante ver uma casa que ganhar milhões fazer isso com quem da o dinheiro pra eles as pessoas aposta e raramente ganha algo quando ganha passa por uma situação dessa praticamente 3 meses mandando email todos os dias e nada .